1. Before you file an application with the CAT, you should:
The CAT dispute resolution process has six main steps. Please click on each step below for more information and FAQs.
In this stage, you will tell us what the issues are and who is involved.
Once you've filed your application, you must deliver a Notice to the Respondent so they can join.
In this stage, the Respondent will join the case. Once they have join, the case will automatically move into Stage 1 - Negotiation Stage.
In this stage, Users can work together to try and resolve the case between themselves.
In this stage, a CAT Mediator will join the case and try to help the Users resolve the case.
In this stage, a CAT Member will join the case and will make a decision that the users must follow.
Depending on how your case is resolved, you may have different options
To learn more about the CAT’s rules and policies, please visit our CAT Rules and Policies page.