The CAT process

Before you file

1. Before you file an application with the CAT, you should:

  • Read all the information about records issues on the CAO’s website. This information will help you learn about records issues and whether your dispute can be filed with the CAT
  • Try using the suggested solutions to see if you can resolve your issue without filing with the CAT
  • Review the User Checklist: Filing Records 

The CAT Process

The CAT dispute resolution process has six main steps. Please click on each step below for more information and FAQs.

1. Filing an Application (Case started before December 12, 2019 or After December 12, 2019)

In this stage, you will tell us what the issues are and who is involved. 

2. Delivering the Notice (Case started before December 12, 2019 or After December 12, 2019) 

Once you've filed your application, you must deliver a Notice to the Respondent so they can join. 

3. Joining a Case (Case started before December 12, 2019 or After December 12, 2019) 

In this stage, the Respondent will join the case. Once they have join, the case will automatically move into Stage 1 - Negotiation Stage.

4. Stage 1 - Negotiation (Case started before December 12, or After December 12, 2019) 

In this stage, Users can work together to try and resolve the case between themselves. 

5. Stage 2 - Mediation (Case started before December 12or After December 12, 2019)

In this stage, a CAT Mediator will join the case and try to help the Users resolve the case. 

6. Stage 3 - Tribunal Decision (Case started before December 12, or After December 12, 2019) 

In this stage, a CAT Member will join the case and will make a decision that the users must follow. 

After your case

Depending on how your case is resolved, you may have different options

To learn more about the CAT’s rules and policies, please visit our CAT Rules and Policies page.