Solving Common Issues

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How the CAO can help
Issues we can help with
Tribunal

How the Condo Authority can help

Most issues can be resolved by working collaboratively. That’s why the Condo Authority provides:

Information about your rights and responsibilities under law
Guided steps to help resolve different common issues
Sample letter templates to use when contacting owners, occupants or the board

Looking for a specific letter template?

Forms and templates

Issues we can help you with

most common issues

Records

Condo owners have a right to access some records, but not all.

Noise

When sound becomes persistent or excessively loud.

Vibration

Tremors through the walls or floors can disrupt quality of life.

Condo managers

Inaction by management can affect day-to-day operations. Please note that the CMRAO is the organization responsible for regulating condo managers.

Pets & animals

Even the most lovable companions can disrupt peace and quiet.

Parking & storage

Issues arise when you’re dealing with limited space.

other issues

Smoke & vapour

When tobacco, cannabis or other vapours seep into other units.

Odours

Unpleasant smells can be a nuisance for other occupants.

Light

Too bright? Too dim? There may be a simple solution.

Vehicles

From idling cars to dangerous driving, see what rules apply.

Settlement Agreements

Steps to take when someone doesn’t comply with your Condo Tribunal settlement agreement.

Harassment

Unwelcome, threatening or discriminatory interactions with other residents.

Infestation

From mice and mould to birds and bedbugs, infestation is a serious issue.

Short-term rentals

What to do when short-term rentals don’t follow the condo rules.

Meetings

Meetings are an important way for condo communities to come together transparently.

Other resources

Don’t see your issue listed here? The following organizations may be able to help

Condominium Management Regulatory Authority

Protects condo owners through oversight of condo managers.

The Landlord and Tenant Board

Resolves disputes between landlords and tenants in Ontario.

Ontario Human Rights Commission

Protect, promotes and advances human rights in Ontario.

The Condominium Authority Tribunal

How to escalate your issue

File a case

Help to resolve issues early