Skip to content
Condo Living

Roles and responsibilities

Condominiums are communities. Each member has a role to play and responsibilities they must carry out so that the community can thrive. Owners must pay their condo fees, resolve issues collaboratively and expect their boards to carry out their duties in good faith.


  • Boards set the strategic direction of the condo and may be involved in day-to-day operations
  • Managers assist in daily operations
  • Managers are licensed professionals

Role of boards

A condo board is a group of individuals that are responsible for the governing of the condominium corporation. Boards work with managers and owners to ensure the corporation is being run in compliance with the Condo Act and other applicable legislation. Boards typically meet monthly but could meet more or less frequently depending on the size of the condo and issues it is working on. Not all corporations hire managers to help them carry out day-to-day tasks.

Responsibilities include:

  • Tracking the corporation’s financial performance
  • Ensuring repairs and maintenance are carried out
  • Hiring specialists such as engineers to update the reserve fund study every three years
  • Facilitating updates to the corporation’s governing documents, including by getting owner approval when necessary
  • Acting honestly and in good faith
  • Overseeing managers, if applicable

Anyone joining a board in Ontario must complete the CAO’s mandatory online training within 6 months of starting. Directors should also review our advanced training on key topics.

Board responsibilities are set out in detail in the Condo Act in sections 17, 27, 37 and 119.

Role of managers

While the condo board is responsible for making decisions, many condo boards choose to contract out the day-to-day tasks of the condo corporation to a licensed condo manager.

Manager responsibilities may include:

  • Managing the corporation’s records
  • Handling owner requests
  • Coordinating repairs and maintenance
  • Hiring and monitoring service providers
  • Preparing draft annual budgets
  • Monitoring the reserve fund
  • Issuing meeting notices
  • Organizing board or owners’ meetings

Managers must be licensed by the Condominium Management Authority of Ontario. Contact the CMRAO or check out our guide on overseeing condo managers to find out more.

Roles of owners

Buying a condo does not mean just buying a piece of real estate, it also means gaining an interest in the common elements, a place in the condo’s community and responsibilities towards that community.

Owners can:

  • Seek election to the board
  • Requisition an owner’s meeting to discuss important matters in your community
  • Use amenities in accordance with the governing documents
  • Request and access condo records
  • Add items to owner’s meeting agendas

Owners should:

  • Attend and vote at owners’ meetings
  • Resolve issues collaboratively
  • Review and provide feedback on materials provided by your condo corporation, such as information certificates, financial statements, reserve fund studies and any other communications they send to you

Owners must:

  • Abide by the governing documents
  • Notify your corporation if you lease your unit
  • Repair and maintain your unit in accordance with the Act and governing documents.
  • Pay condo fees on time

Check out the CAO Owners’ Guide for more information.

Stay in the know with CAO!