Before you do anything else, you should first determine who will be joining the case. The person who joins the case must have the authority to act on the behalf of the condo corporation and must have enough information about the issues to be able to participate in the dispute resolution process.

A condo corporation can have a director or a manager join the case, or you can have a lawyer or paralegal join on the condo corporation’s behalf.

The CAT strongly recommends that the condo corporation’s board of directors jointly discuss and decide who will join on behalf of the condo corporation.

If you are a unit owner or Occupant

You can either join the case yourself, or have a lawyer, paralegal, or other representative join on your behalf.

• If you need to login, click the “Login” button at the top of the CAO’s webpage.
• If you do not already have a CAO account, you can learn how to create a new account here.
• If you are a condominium manager or a board member joining a case on behalf of a condo corporation, you must use a CAO account that is associated with your corporation’s CAO profile.

Once you’ve logged in, you can join by clicking the button below.

Click here to join a case.

If you are an owner, Occupant, representative, lawyer or paralegal…

• Then you must select “Myself.”

If you are a condo manager or member of a condo corporation’s board of directors…

• Then you must select Representative of a condo corporation (Manager or Director). Once you make this selection, you will be asked to select the condo corporation on behalf of which you are joining the case from a drop-down menu. It is very important that you select the right condo corporation. Once you have selected the right condo corporation, click “Next.”

Enter the code and date exactly as they appear in the Notice and ensure that there are no extra spaces. Each code is unique and can only be used once.

You can confirm this information or make any updates.

If you are a representative, you will also be asked to provide details about yourself, including your name and contact information.

After you’ve confirmed the contact information, you will be automatically added to the case. The case will move to Stage 1 – Negotiation once everyone has joined the case.

Note: You only need to join the case once. Once you’ve joined, you can access the case by logging into your account on the CAO’s website, clicking on the “Tribunal” drop-down menu, and clicking “Access an existing tribunal case.”