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Joining a Case

If you received a Notice telling you to join a CAT case, you must join the case through the CAT’s online dispute resolution system (CAT-ODR). If you do not join the case, it may proceed without your input or participation.

Ready to join a case? Click here after reading the information below.

 

User Guide

The CAT has developed a guide to help Users join cases through the CAT-ODR system.

  • Access the CAT’s Joining a Case Guide here. [WORD] [PDF]

 

Have a Question?

If you have a question about any of the information you’ve read, please contact us. We have a team available to answer any questions you may have.

Joining a Case

Steps to Join a CAT Case

Step 1. Determine who will join the case

If you are a condo manager or a member of the condo corporation’s board of directors

Before you do anything else, you should first determine who will be joining the case. The person who joins the case must have the authority to act on the behalf of the condo corporation and must have enough information about the issues to be able to participate in the dispute resolution process.

A condo corporation can have a director or a manager join the case, or you can have a lawyer or paralegal join on the condo corporation’s behalf.

The CAT strongly recommends that the condo corporation’s board of directors jointly discuss and decide who will join on behalf of the condo corporation.

If you are a unit owner or Occupant

You can either join the case yourself, or have a lawyer, paralegal, or other representative join on your behalf.

 

Step 2. Join the case online

To join a CAT case, you must create a new CAO account or log in to an existing CAO account.

Once you’ve logged in, you can join by clicking the button below.

Click here to join a case.

 

Step 3. Identify your role

The next step is to identify your role in the case.

If you are an owner, Occupant, representative, lawyer or paralegal…

  • Then you must select “Myself.”

If you are a condo manager or member of a condo corporation’s board of directors…

  • Then you must select Representative of a condo corporation (Manager or Director). Once you make this selection, you will be asked to select the condo corporation on behalf of which you are joining the case from a drop-down menu. It is very important that you select the right condo corporation. Once you have selected the right condo corporation, click “Next.”

 

Step 4. Use the invitation

Next, you will be asked to provide the code and date listed on the Notice you received.

Enter the code and date exactly as they appear in the Notice and ensure that there are no extra spaces. Each code is unique and can only be used once.

 

Step 5. Confirm and/or update your contact information

Next, you will be asked to confirm your contact information. The information you see on this screen was provided by the Applicant when they filed the Application.

You can confirm this information or make any updates.

If you are a representative, you will also be asked to provide details about yourself, including your name and contact information.

After you’ve confirmed the contact information, you will be automatically added to the case. The case will move to Stage 1 – Negotiation once everyone has joined the case.

Note: You only need to join the case once. Once you’ve joined, you can access the case by logging into your account on the CAO’s website, clicking on the “Tribunal” drop-down menu, and clicking “Access an existing tribunal case.”

Joining a Case

FAQ

Yes, you can have someone join the case on your behalf. This person is called your representative.

Your representative must be a lawyer or paralegal licensed by the Law Society of Ontario (LSO) or must fall under an exemption in the Law Society Act or the LSO’s by-laws.

Owners and occupants can be represented by:

  • A friend or family member who is helping without receiving any fee; or
  • A lawyer or paralegal licensed by the LSO.

Condo corporations must be represented by either:

  • A member of the condo corporation’s board of directors;
  • A condominium manager licensed by the Condominium Management Regulatory Authority of Ontario; or
  • A lawyer or paralegal licensed by the LSO.
Unit owners and occupants do not need to have representatives, but they can choose to invite a representative at any time.

Condo corporations must have a representative. Condo corporations must be represented by either:

  • A member of the condo corporation’s board of directors;
  • A condominium manager licensed by the Condominium Management Regulatory Authority of Ontario; or
  • A lawyer or paralegal licensed by the LSO.
If you are joining the case because you will be representing a condo corporation, you must use the account that is associated with the CAO’s condo corporation profile. For more information, please visit our Filing or Joining a Case as a Director or Manager page.
Once everyone joins the case, the case will automatically move into Stage 1 – Negotiation.
If you have received a CAT Notice and you think that it was given to you by mistake, please contact the CAT as soon as possible by sending us an email at CATinfo@condoauthorityontario.ca.
If a Respondent does not join the case, the case may go ahead without them. If that happens, the CAT may make an order without their input or participation.