Condominium directors play a critical role in making sure that the condo corporation and its assets are well managed and maintained. A condo board operates on behalf of all owners in the condominium, and is often responsible for hundreds of thousands, if not millions of dollars in operating a condominium.In addition to providing good governance for the corporation, an effective board fosters a positive condominium community culture.
Given this important role, under Ontario Regulation 48/01 of the Condominium Act, 1998, all directors appointed, elected, or re-elected on or after November 1, 2017 are required to complete the training program provided by the Condominium Authority of Ontario (CAO) within six months of their appointment, election or re-election (Please see Legal Requirements for Directors below for more information).
The CAO Director Training Program is provided online and free-of charge, and is also available to condominium owners, residents, managers and the broader condominium community.
Feedback on the training has been very positive, with an average of 88% of survey respondents reporting very high satisfaction and over 95% would recommend the training.
The CAO’s Director Training Program consists of 21 short e-modules covering important topics that are relevant to condo board directors. The online modules are short, easy to follow, and include knowledge checks that provide multiple opportunities to answer correctly before moving on to new content. There is no pass/fail exam.
The modules range in length from approximately 10 to 20 minutes at audio speed. The entire training program will take between three to six hours to complete, depending on whether you listen to the audio recording or read the transcript.
Section 11.7 of Ontario Regulation 48/01 sets out the requirement for directors appointed, elected, or re-elected on or after November 1, 2017 to complete the training program provided by the CAO within six months of the date of their appointment, election or re-election.
Directors do not have to re-take the training if they completed the CAO Director Training Program within the preceding seven (7) years.
Sample scenario: A condominium owner completed the training in December 2017, and then is elected to the board for the first time in July 2019 for a three-year term, and re-elected in July 2022 for another three-year term ending July 2025. This director would not be required to take the training again during the first two terms, but would be required to take the training again if elected, re-elected or appointed to the board after the second term ends in 2025.
Please note that training courses completed through any organization other than the CAO cannot be applied to these new director training legal requirements.
Section 11.9 of Ontario Regulation 48/01 sets out that directors appointed by a developer or elected by owners to the pre-turnover board (that is controlled by the developer) are exempt from the mandatory training requirement. Once a turn-over meeting has been held, the newly elected and/or appointed directors must complete the CAO’s mandatory training within six months.
Section 11.8 of Ontario Regulation 48/01 sets out the requirement related to evidence of completion. To fulfill this requirement, the CAO’s system maintains a permanent record of when directors have completed the online CAO Director Training Program on the “Contacts” page of the corporation’s profile.
Directors (and all other people who complete the training) can always access their electronic certificate of completion when logged in to the CAO Director Training Program. This electronic certificate of completion can be downloaded and saved as a PDF file or printed.
Section 29 of the Condominium Act, 1998 sets out that if a director is appointed, elected or re-elected on or after November 1, 2017, and does not complete the mandatory director training within six months, they immediately and automatically cease to be a director. This means that the person:
Please note that the CAO does not have the authority to extend the six-month deadline under any circumstances.
If a deadline for mandatory director training is missed, immediate action is necessary where the board no longer has quorum and is prevented from conducting its business. Please see below for the actions that an affected board should take:
The CAO Condominium Director Training Program is available free of charge to condo owners, residents and members of the public. If you do not have an account with the CAO, then you will be asked to create one when you access the training. Create an account with the CAO if you would like to take the condominium director training.
To use an iPad to access the training, you must first download and install Articulate Mobile Player, which is available for free through the App Store.