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Condominium directors play a critical role in making sure that the condo corporation and its structures are well managed and maintained. A condo board operates on behalf of all owners in the condominium and is responsible for providing good governance for the corporation, and fostering a positive community culture.

Given this important role, as of November 1, 2017, the Condominium Act, 1998 (“the Act”) requires that all condominium board directors complete designated training courses within a certain timeframe. The Condominium Authority of Ontario (CAO) is responsible for designating the training courses that directors must complete. The training is available to everyone, free of charge, and covers topics including director responsibilities and obligations. 

Feedback from the CAO’s director training pilot was very positive, with the majority of pilot survey respondents saying the content was easy to understand and valuable.  The CAO encourages condominium directors to complete a survey at the end of the training program to help us continue to make improvements to meet their needs.

Training overview

The Condominium Director Training Program’s learning path consists of six parts, with each part addressing an important area of knowledge for condo board directors. There are a  series of e-modules or courses in each part that cover specific topics. In total, there are 21 short e-modules that can be completed in any order and at any pace, as long as they are all completed within the six-month period following the director's appointment, election or re-election. Collectively, these online modules are the designated training.

The modules range in length from approximately 10 to 20 minutes at audio speed. The entire training program will take between three to six hours to complete, depending on whether you listen to the audio recording or read the transcript. The user can control the speed and complete the program at a faster or slower pace.

View a detailed overview of each module

Who must take the training

Effective November 1, 2017, all condominium directors in Ontario must complete the CAO’s director training program within 6 months of being appointed, elected or re-elected to a board.  This is required under Ontario Regulation 48/01,under the Condominium Act, 1998. Mandatory director training also applies to individuals who are elected, re-elected or appointed on or after November 1, 2017, unless they have already completed the training in the preceding seven years.

If a director is elected, re-elected or appointed on or after November 1, 2017, and does not complete director training within 6 months, they immediately cease to be a director. 

Exceptions: Directors appointed by a developer or elected by owners to the pre-turnover board (that is controlled by the developer) are exempt from this training requirement. Once a turnover meeting has occurred, the newly elected and/or appointed directors must complete the mandatory training.

Certificate of completion

When you have completed the training, you will receive a certificate of completion. Directors are required to provide a copy of their certificate to their condo board within 15 days of completing their training.  It is recommended that this be transmitted to your condo board by email so that you have a record that the certificate was provided The certificate of completion can be printed, downloaded, and shared electronically.

Login instructions for condo directors

If you do not follow these instructions, any training you complete might not be tracked as part of the mandatory requirements and may have to be taken again.

If you already have an existing account:

To complete the training, please log in to your account that is associated with your condo corporation. Do not create a second account to access the training. If you do, the CAO may not be able to track whether you have completed the training.

If you do not have an existing account:

Please first check whether you have received an email invitation to create an account from the CAO, and if you have, follow the instructions included in the email. An email invitation is sent when a director is added to a corporation’s profile through filing a condo return or a notice of change.

If you have not yet received an email invitation to create an account (you have not yet been added to a corporation’s profile through the filing of a condo return or notice of change), you can create an account now in order to start the director training. However, you will need to ensure that you use the same account when redeeming the invitation code that will be emailed to you once you have been added to the corporation’s profile. Click here to learn how to create a CAO account.

Login instructions for condo owners, residents, and the public

The condominium director training is available free of charge to condo owners, residents and members of the public. If you do not have an account with the CAO, then you will be asked to create one when you access the training. Create an account with the CAO if you would like to take the condominium director training.

To use an iPad to access the training, you must first download and install Articulate Mobile Player, which is available for free through the App Store.

Access condominium director training