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Condominium directors play a critical role in making sure that the condo corporation and its assets are well managed and maintained.  A condo board operates on behalf of all owners in the condominium, and is often responsible for hundreds of thousands, if not millions of dollars in operating a condominium.In addition to providing good governance for the corporation, an effective board fosters a positive condominium community culture. 

Given this important role, under Ontario Regulation 48/01 of the Condominium Act, 1998, all directors appointed, elected, or re-elected on or after November 1, 2017 are required to complete the training program provided by the Condominium Authority of Ontario (CAO) within six months of their appointment, election or re-election (Please see Legal Requirements for Directors below for more information).

The CAO Director Training Program is provided online and free-of charge, and is also available to condominium owners, residents, managers and the broader condominium community.

Feedback on the training has been very positive, with an average of 88% of survey respondents reporting very high satisfaction and over 95% would recommend the training.

Download an overview of the CAO Director Training here.

Training overview

The CAO’s Director Training Program consists of 21 short e-modules covering important topics that are relevant to condo board directors.  The online modules are short, easy to follow, and include knowledge checks that provide multiple opportunities to answer correctly before moving on to new content. There is no pass/fail exam.

The modules range in length from approximately 10 to 20 minutes at audio speed. The entire training program will take between three to six hours to complete, depending on whether you listen to the audio recording or read the transcript.

View a detailed overview of each module

Legal Requirements – Condo Director Training

Mandatory training

Section 11.7 of Ontario Regulation 48/01 sets out the requirement for directors appointed, elected, or re-elected on or after November 1, 2017 to complete the training program provided by the CAO within six months of the date of their appointment, election or re-election.

Directors do not have to re-take the training if they completed the CAO Director Training Program within the preceding seven (7) years. 

Sample scenario: A condominium owner completed the training in December 2017, and then is elected to the board for the first time in July 2019 for a three-year term, and re-elected in July 2022 for another three-year term ending July 2025.  This director would not be required to take the training again during the first two terms, but would be required to take the training again if elected, re-elected or appointed to the board after the second term ends in 2025.

Please note that training courses completed through any organization other than the CAO cannot be applied to these new director training legal requirements.

Exemption

Section 11.9 of Ontario Regulation 48/01 sets out that directors appointed by a developer or elected by owners to the pre-turnover board (that is controlled by the developer) are exempt from the mandatory training requirement.  Once a turn-over meeting has been held, the newly elected and/or appointed directors must complete the CAO’s mandatory training within six months.

Evidence of Completion

Section 11.8 of Ontario Regulation 48/01 sets out the requirement related to evidence of completion.  To fulfill this requirement, the CAO’s system maintains a permanent record of when directors have completed the online CAO Director Training Program on the “Contacts” page of the corporation’s profile.  

Directors (and all other people who complete the training) can always access their electronic certificate of completion when logged in to the CAO Director Training Program.  This electronic certificate of completion can be downloaded and saved as a PDF file or printed. 

Training deadline missed

Section 29 of the Condominium Act, 1998 sets out that if a director is appointed, elected or re-elected on or after November 1, 2017, and does not complete the mandatory director training within six months, they immediately and automatically cease to be a director. This means that the person:

  • No longer counts towards quorum of the board
  • Cannot vote on matters before the board
  • Cannot be indemnified by the corporation against liability and costs as set out in section 38 of the Condominium Act, 2018.

Please note that the CAO does not have the authority to extend the six-month deadline under any circumstances.

If a deadline for mandatory director training is missed, immediate action is necessary where the board no longer has quorum and is prevented from conducting its business.  Please see below for the actions that an affected board should take:

  • The corporation is required to immediately file a notice of change with the CAO to remove the director who missed the deadline (and ceased to be a director) from the corporation’s profile. The corporation is also required to send an information certificate update to the owners.
  • The board can appoint a new director who has completed the CAO Director Training Program at the next board meeting until an election by the owners is held.  Before appointing the new director, the board can request a copy of the candidate’s certificate of training completion.
  • If the board doesn’t need to appoint a new director on an interim basis, it can fill the vacancy through an election by the owners at the next annual general meeting or an earlier owners’ meeting.  In the case where all directors of a board have ceased to be directors, then the corporation is required to hold an election as soon as possible.
  • The board should ensure that any remaining board members are not at risk of missing a mandatory training deadline. Training completion information for directors can now be viewed on the “Contacts” page of the corporation’s profile in CAO’s system. If directors need any assistance setting up an account or accessing the training, they can call the CAO for help.

Login instructions for condo directors

If you do not follow these instructions, any training you complete might not be tracked as part of the mandatory requirements and may have to be taken again.

If you already have an existing account:

To complete the training, please log in to your account that is associated with your condo corporation. Do not create a second account to access the training. If you do, the system will not be able to automatically track whether you have completed the training.

If you do not have an existing account:

Please first check whether you have received an email invitation to create an account from the CAO, and if you have, follow the instructions included in the email. An email invitation is sent when a director is added by the condo corporation to the corporation’s profile through filing a Condo Return or a Notice of Change.

If you have not yet received an email invitation to create an account (you have not yet been added to a corporation’s profile through the filing of a condo return or notice of change), you can create an account now in order to start the director training. However, you will need to ensure that you use the same account when redeeming the invitation code that will be emailed to you once you have been added to the corporation’s profile. Click here for easy to follow step-by-step instructions on how to create a CAO account.

Login instructions for condo owners, residents, and the public

The CAO Condominium Director Training Program is available free of charge to condo owners, residents and members of the public. If you do not have an account with the CAO, then you will be asked to create one when you access the training. Create an account with the CAO if you would like to take the condominium director training.

To use an iPad to access the training, you must first download and install Articulate Mobile Player, which is available for free through the App Store.

Access condominium director training