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CAO Guide to Requesting Non-Core Records

Learn which records are considered non-core, how to access them and how to request a copy.

What is a non-core record?

Examples of non-core records include the condo corporation’s reserve fund study, most financial records and the minutes of owners’ meetings and board meetings that were held more than a year ago.

Which records can I request?

Owners, purchasers and mortgagees are entitled to review most records except those related to employment history, litigation and specific owner information.

How can I request a record?

You can request copies of or access to your condo corporation’s records by filling out the request for records form.

You can send requests for records to your condo corporation by:

  • Mail
  • Courier
  • Placing it in the mailbox
  • By fax or email if the condo corporation receives requests by fax or email

Five-step process for requesting core records

  1. Requester submits request
  2. Condo corporation responds to request
  3. Requester review response
  4. Condo corporation provides record
  5. Requester receives record


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