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Advanced Optional Director Training

We have augmented our existing foundational director training based on our commitment to continuous improvement and in response to feedback from user surveys and expert advice. Join us for a webinar at noon on July 28 to learn more!

The advanced optional training modules below and their companion in-depth guides include information and best practices on six key topics related to condominium board governance and general responsibilities.  

Advanced training can only be completed following completion of the foundational director training modules. Please allow up to 1 hour after completing the foundational training before beginning the advanced training.

Note: The Best Practice Guides and Advanced Optional Director Training Modules are being piloted for the first time in 2022. Let us know what you think by taking the surveys below or at the end of each module.

Advanced Optional Director Training

Provides directors with practical information on condominium governance, including board structure, composition, responsibilities, board culture, by-laws, risk management and maintaining a positive relationship with owners. 

Learning Objectives: 

  • Describe and understand the difference between condominium governance and condominium operations including the four foundations of good governance 
  • Fulfilling the Roles and Responsibilities of the Board 
  • Meeting the Standard of Care 
  • Establishing Proper Board Composition 
  • Maintaining Good Owner Relations 
  • Implementing Risk Management

CAO Best Practices Guide: Governance

Advanced Optional Training Module: Governance

Assists directors with identifying, planning for and responding to problems that arise suddenly and that may present serious risk to health, life, property, or the environment. 

Learning Objectives: 

  • Define “hazard” and describe what constitutes the difference between an emergency and an unexpected issue 
  • Assess vulnerabilities within your condominium corporation 
  • Assess the likelihood and impact of each identified hazard 
  • Describe the emergency response plan 
  • Describe the importance of testing the plan 
  • Understand how emotions can impact your response in the event of an emergency

CAO Best Practices Guide: Emergency Planning & Preparedness 

Advanced Optional Training Module: Emergency Planning & Preparedness

Helps directors make informed decisions related to budgeting, interpreting financial statements, handling reserve funds and more.   

Learning Objectives: 

  • Describe monthly, annual and audited statements 
  • Describe the key components of a financial statement and how to review them 
  • Describe the purpose of a budget and why accurate budgeting is critical 
  • Describe the purpose of a reserve fund 

CAO Best Practices Guide: Finance

Advanced Optional Training Module: Finance

Assists directors with monitoring, identifying and quickly resolving both common and uncommon issues before they escalate into more complicated situations.  

Learning Objectives: 

  • Describe how the issues management process can be applied within your condominium corporation 
  • Describe where issues can come from 
  • Describe what the evaluation process looks like for an issue in your own building 
  • Describe common approaches to resolving an issue 
  • Describe when and how to track and monitor issues 

CAO Best Practices Guide: Issues Management

Advanced Optional Training Module: Issues Management

Helps directors understand the role of condominium managers including how to effectively obtain condominium management services and how to oversee, develop, or terminate the services of a manager. 

Learning Objectives: 

  • Describe the role of the condominium manager 
  • Describe the lifecycle of working with a condominium manager, including: 
  • Planning: Laying the framework to hire a compatible condominium manager 
  • Working: creating an effective working relationship 
  • Developing & Improving: Managing performance issues as they arise 
  • Terminating: Transitioning and protecting the community should you need to terminate the working relationship

CAO Best Practices Guide: Overseeing Condominium Managers

Advanced Optional Training Module: Overseeing Condominium Managers

Provides directors with information about the process of purchasing goods or services for the condominium corporation. 

Learning Objectives: 

  • Describe the steps involved in the procurement process 
  • Describe common stumbling blocks like failing to require a common proposal format to allow for easy and comparative evaluation of bids (ie. All bids should be identical for an apples to apples evaluation) 
  • Describe how to avoid unnecessary risk in the procurement process 

CAO Best Practices Guide: Procurement

Advanced Optional Training Module: Procurement

Advanced Optional Director Training

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