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Frequently Asked Questions

I am having trouble opening the forms, what can I do?

If you are having trouble opening a form in your internet browner please ensure that you are using a computer. The forms may not open or may be difficult to use on mobile devices (e.g., tablets, smartphones etc.).

If you are having trouble opening a form in your internet browser, please be sure that you are using an updated version of the browser. The forms may not open or may be difficult to use on older browser versions. Please note that the condo forms may not be compatible with Internet Explorer.

I see a pop-up message when I click on the form and it does not open, what can I do?

Depending on the internet browser you are using, you may encounter problems with pop-up blockers. You may wish to disable the pop-up blocker feature for this website only, known as whitelisting.

Most pop-up blockers for Windows users can be temporarily disabled by holding the “CTRL” key (located in the lower left corner of your keyboard) while clicking on a link. Hold the “CTRL” key while clicking on the form link to disable the pop-up blocker.

There are layout issues when filling out the form. Some tables do not condense when I delete information, and some sections do not disappear when I uncheck them, what can I do?

When filling out the fillable form through your internet browser, the form is dynamic which means that text boxes or tables will expand as you enter information and checking certain boxes may cause items to appear or disappear, as necessary.

This may lead to layout issues in the fillable form. For example, a table may expand as you enter in information but does not condense after the information is deleted. These layout issues will be corrected once the form is saved and opened with a PDF reader.

The form will not accept the date I input, what can I do?

When filling out forms, some symbols may not be accepted as part of the date format. To ensure that the date is accepted, please use the dropdown date menu to select a date or use slashes to separate the date. For example, please use YYYY/MM/DD rather than YYYY*MM*DD.

I do not have enough space to fill out a particular section in the form, what can I do?

If you are filling out a form in hard copy and need more space for any particular field, you may enclose additional sheet(s) of paper with the form.

Please be sure to note which field(s) the additional sheet(s) of paper are associated with.

How do I add an attachment to a form?

Certain condo forms provide an option to attach files within the form, this allows you to email or send the form to others with the attachments imbedded within it. Most file formats will be accepted, including PDF and Microsoft Word documents, but cannot accept image files like jpeg. or png.

Please note that you cannot attach files to forms that are opened in your web browser. To do so you must first download and save the form.

You must have Adobe Acrobat Reader 8 of higher to open the form once it has been downloaded. If you do not, please download Adobe Acrobat Reader 8 or higher to your computer.

To add an attachment to a form which has this capability:

  1. Download the form to your device. Go to your downloads, locate the form, open it and then save it to your device.
  2. Once the form is saved and opened, you can now attach files.
  3. Click on the “Browse” button within the form, select the file from your device which you would like to attach, then click the “Open” button.
  4. You have now attached a file within the form.
  5. To view the file attachments, click the “paperclip icon” on the left-hand side to view the attached files.

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