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Step 3: Solutions

Here’s what to do now that you’ve identified your issue.

Keep track of the vehicles issue with as much detail as possible

The date and time when the issue occurs

The type of issue you are dealing with

What you think the cause of the issue is

Any other important details

Identify who is causing the issue

I know the unit number of the person causing the issue

Find out if they are an owner or tenant. You can find out by asking your corporation for their record of owners and mortgagees or for their record of leased units.

I don’t know who is causing the issue

Raise the issue with your board or manager, who may provide advice on how to move forward.

Condos are required to maintain a record of owners and mortgagees under section 46.1 of the Condo Act.

Condos are required to maintain a record of notices of leased units under section 83 (3) of the Condo Act.

You can request copies of these records from your condo corporation.

Contact those responsible

Your neighbour may not be aware that they are causing an issue so your first step should always be to speak to them to see if you can quickly resolve it without escalation.

You can also send a letter if you are uncomfortable speaking to them or if you have spoken to them and it has not worked.

Here is where to direct the letters:

Copying your condo corporation in your correspondence gives them an opportunity to intervene and resolve the issue quickly. Make sure you also keep a copy of the letter or email for yourself and note the date and time you sent it.

Follow up

Send a follow up letter if the other party does not respond to you after a reasonable amount of time passes after you send the first letter. Keep copies of any follow-up as well.

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