Records

The Condo Act establishes several legal requirements for records, including how:

• Condo corporations must keep and provide records
• Owners, purchasers and mortgagees can request records
• Records disputes are resolved

In this section you will find information about the kinds of records that condo corporations must keep as outlined in the Condo Act.

While condo corporations are required to keep all records, those records fall into two different categories.

Some records are classified as core records. All other records are non-core records.

Owners are entitled to get copies of both core and non-core records.

1. There are more restrictions on the costs that condo corporations can charge for providing core records.
2. Condo corporations must provide core records within seven days of receiving confirmation from the requester and any required fees, if applicable. They must provide non-core records within 30 days

You can request records by sending the mandatory Request for Records form to your condo corporation by:

Owners, purchasers and mortgagees are not entitled to records that relate to:

Condo corporations have 30 days to respond to a request and must respond using the mandatory Board’s Response to Request for Records. The response must include:

• A description of each requested record, including whether it is a core or non-core record
• Whether the condo corporation will provide access to or copies of each record
• The fees the condo corporation is charging for access to or copies of each record (if any)
• If the condo corporation is providing access to a record, a location where the record can be accessed
• If the condo corporation refuses to provide access to or copies of a record, the provision of the Condo Act that permits them to refuse the request

Condo corporations are allowed to charge a fee to provide access to or copies of the requested records. This fee depends on several factors, including:

• Whether the records are core or non-core records
• Whether the requester asked for electronic or paper copies
• The cost of labour, printing, copying and delivering the records (where applicable)

• If a requester asks for an electronic copy of a core record, the condo corporation cannot charge any fee to provide it, even if they do not have an electronic copy and must provide a paper copy instead.
• If a requester asks for a paper copy of a core record, the condo corporation can only charge a maximum of 20¢ per page for printing / photocopying charges.

• Condo corporations can charge requesters a fee to access / to provide copies of non-core records. This fee must represent a reasonable estimate of the labour, photocopying or printing (20¢ per page max), and delivery costs the condo corporation expects to incur.
• If a requester wants an electronic copy of a record but the condo corporation does not keep that record electronically, the condo corporation can provide a paper copy and charge the costs associated with providing the record.

Once corporations have received payment, they must provide records within:

If a condo corporation responded to your request for records, you have 60 days to either:

• Respond and pay any applicable fee
• File an application with the Condominium Authority Tribunal to resolve any disputes with how the condo corporation responded to your request.

If you do not do either of these two things within 60 days, your request will be considered abandoned.

If the condominium corporation did not respond to your request, you have six months to file an application with the tribunal or your request will be considered abandoned.

The Condo Authority Tribunal cannot accept applications if they are related to an abandoned request for records.

When a condominium corporation provides access to or copies of records, they must also provide the requester with a written document that outlines:

• The costs the corporation incurred in providing the records
• The reasoning for any redactions or modifications, if applicable
• If the condo corporation’s actual costs to produce and deliver the records were less than the requester paid, the condo corporation must pay the requester the difference.

If the condo corporation’s actual costs were higher than the requester paid, the requester must pay the least of:

• 10% of the total costs incurred by the corporation
• or 10% of the fee they paid,

For example, if the requester paid $50 and the total costs were $60, then the requestor would have to pay the condo corporation 10% of the $50 fee, or $5.