FAQs
Submit a request to your condo board director or manager to file a notice of change with the CAO to remove the retired person from their condo corporation profile.
New property managers hired by a condo corporation can be added to the corporation profile by following one of the following steps:
- Have the previous property manager file a notice of change with the CAO to add you to the corporation profile.
- Have a director or officer of the corporation, who has full access permissions, file a notice of change to add you to the corporation.
- If none of the above is possible, submit a contact us request and CAO staff will reach out to assist.
This can happen when your CAO account information differs from the information provided by your condo corporation. There are two ways to fix this issue:
- Request that your condo corporation files a notice of change with the CAO. Your updated email address should match your CAO account information found under My Personal Profile. Note: information in this section is case sensitive.
- Submit a contact us request to update your email address in your CAO Account and our staff will link your director training completion to your condo corporation.
To update your email address or make a correction to your name, please call us at 1-844-880-5341 or submit a contact us request and our staff will assist you.
Access director training by logging in through the login button at the top right corner of your screen to either login or create a new account.
Special assessments are one time charges that your corporation uses to fill a budget deficit. Your condo board may need to levy a special assessment for a variety of reasons, like unforeseen expenses, under-budgeting or because they are facing litigation costs. Owners should keep a close eye on condo financials when they are shared with them. Ultimately, the best way to avoid special assessments is sound financial management of the condo corporation. The Condo Authority provides many resources that can help with financial management.
Owners have several options when it comes to holding board directors accountable. You can choose not to re-elect a director when their term runs out. You may also bring the issue to the attention of the board by contacting them. The board may already be aware of the issue and working towards a solution. You should also request and review your condo's governing documents to understand how they govern and hold board directors accountable. You may also consider requisitioning an owners' meeting to discuss the issue as a community or vote to remove a director.
The Condo Act does not say that directors must do this, but condo corporations can adopt by-laws that require directors to. Part of the by-law may require that directors put their signature down to agree to abide by the code of ethics. Condo corporations that adopt a specific code of ethics usually specify how board members will behave in regards to meetings, confidentially and conduct. The Condo Act also says that directors must make decisions in the best interest of owners and that they must exercise a standard of care. This basically means that they must act honestly, in good faith, and exercise the care and diligence in carrying out their duties that any prudent person would.
Governing documents and the Condominium Act lay out what condo residents and corporations are allowed to do. The Act and the documents can’t contradict each-other but if they do, the Act is supreme, followed by the declaration, the by-laws and finally the rules. The declaration creates the condo corporation and can be thought of as its constitution. The by-laws specify how the corporation will run. The rules put limits on day to day activities. Read more.
You can find them in our forms and guides page. You can use these mandatory forms to transact regular condo business.
