What personal information does CAO retain?
The CAO retains certain personal information for as long as necessary to deliver its services and allow individuals to access their own records.
When you create a CAO account, you are required to provide your:
- First and last name
- Email address
- Phone number
- Language preference
We also keep records of your director training completion dates and any Stage 3 CAT case files that you’ve taken part in.
Our Access and Privacy Policy has more details on how we retain and protect your personal information.
Can I request personal information from CAO or the CAT?
Yes, but you can only request your own. You can request:
- Your personal information retained by CAO
- Stage 3 CAT case records that you’ve participated in
You cannot request or access:
- Another person’s personal information
- Records from Stage 1 or Stage 2 CAT cases
Review our Access and Privacy Policy for the full details.
Will CAO share my personal information?
The CAO will never share your email or phone number. Condo corporations are legally required to provide certain information that is publicly listed on CAO’s Condo Registry:
- Names of current board of directors
- Board term start dates
- Director training deadlines
- Director training completion status
- Names of current condo managers and management companies
Owner and condo corporations involved in CAT cases that go to Stage 3 – Adjudication will have details of their case made public. This may include first and last names of those involved, name of the corporation and facts of the case. While most information shared in Stage 1 – Negotiation and Stage 2 – Mediation remains strictly confidential, certain orders—such as Consent Orders, Motion Orders, and Dismissal Orders—are posted on the CAT Decisions and Orders page.
How long does the CAT keep my information on file?
Your information from CAT case files is kept for a minimum of seven years. All CAT orders and decisions may be kept indefinitely. Our Access and Privacy Policy has the full details.