Parking and storage

Step 3: Solutions

Here’s what to do now that you’ve identified your issue.

1

Learn about human rights accommodations under the Ontario Human Rights Code

If a condo owner has requested accommodation related to parking or storage, it’s important to handle the request thoughtfully and courteously. Take a moment to review the information available through the Ontario Human Rights Commission so you can understand the types of accommodations under the Code.

You may also want to review information on our website regarding the Code and your condo’s governing documents.

2

Respond to the request

It is helpful to have a conversation with the requester to discuss the accommodation before making a final decision. You may be able to work with the requester to identify an accommodation that works for everyone.

Make sure to respond in writing and outline if:

You are granting the accommodation
You need more information about the accommodation
You want to discuss possible options for accommodation
You are refusing to grant the accommodation, with reasons provided.

You may wish to seek legal advice if you are unsure of how to respond.

Consider using the Documentation Template to stay organized.

Use our sample parking and storage letter templates for condo corporations

Letters to another owner

First letter from board to owner

Second letter from board to owner

Letters to another owner & occupant

First letter from board to owner & occupant

Second letter from board to owner & occupant

See this case where the Tribunal found that an owner improperly used an accessible visitor parking space as a permanent spot for a second vehicle. Despite a claimed disability-related need, the Tribunal found the request was to park a second car rather than accommodate a disability and ordered the owner to stop using the space.

Metropolitan Toronto Condominium Corporation No. 1031 v. Lengyel

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