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Step 3: Solutions

Here’s what to do now that you’ve identified your issue.

Keep track of the issue with as much detail as possible

The date and time when the issue occurs

The type of issue you are dealing with

What you think the cause of the issue is

Any other important details

Contact your condo board

Your condo board may not know about the issue, so speaking to them about it may prompt them to respond quickly. Your board must take reasonable steps to ensure that everyone complies with both the Condo Act and the condo’s governing documents.

You can also send a templated letter if you are uncomfortable speaking to them or if you have spoken to them and it has not worked. You will find templates at the bottom of this page. Make sure to keep copies of any letters you send them

Follow up

Send a follow up letter if the other party does not respond to you after a reasonable amount of time passes after you send the first letter. Keep copies of any follow-up as well.


If contacting the condo board does not resolve your concerns, you can consider whether to file an application with the Tribunal.

Visit Step 4 – Condominium Authority Tribunal for more information.

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