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Step 3: Solutions

CAO strongly recommends that you try all the steps below to try to resolve your records issues before filing an application with the Tribunal.

Confirm the issue

Owners, purchasers and mortgagees are entitled to access and copies of most records but do not have a right to access records that contain:

Personal information about employees of the condo corporation

Records relating to legal actions

Personal information about specific units or owners

Your condo corporation must set out their reason for refusing to provide the records in their response. You should carefully review the reasons they provide.

Contact the condo corporation

You should contact your condo corporation if you think you are entitled to records. They may be open to discussing the issue and coming to a quick resolution.

You can send a letter if you do not feel comfortable speaking to the condo corporation’s representatives in person, or if you’ve spoken to them already and the issue has not been resolved.

Use our sample letter templates:

Keep notes of your communications with your condo, including:

Who you spoke to

Date and time of interactions

Issues you informed them about

Amount of time you provided them to address the issue

Your notes or copies of communications may be important if you file an application with the Condominium Authority Tribunal.

Determine your next step

You can consider filing an application with the Condominium Authority Tribunal if you’ve tried the above and have been unable to resolve your issue.

Visit Step 4 – The Condo Authority Tribunal for more information.

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