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Step 3: Solutions

CAO strongly recommends that you try all the steps below to try to resolve your records issues before filing an application with the Tribunal.

Contact the Condo corporation

Your condo corporation may not be aware of your request or may be having difficulties in responding.

If you do not feel comfortable speaking to the condo corporation’s representatives in person, or if you’ve spoken to them already and the issue has not been resolved, you may want to send them a letter.

Use our sample letter templates:

Keep notes of all communications with your condo corporation, including:

Who you spoke to

Date and time of interactions

Issues you informed them about

Amount of time you provided them to address the issue

Your notes or copies of communications may be important if you file an application with the Condominium Authority Tribunal.

Determine your next step

You should be able to determine if the corporation intends to respond your request once you have contacted them.

You can send a follow-up letter or email about this issue if you have given the condo reasonable opportunity to respond and they have not done so. Keep a copy of your communication and note the date and time that you sent it.

You can consider filing an application with the Condominium Authority Tribunal if your corporation does not respond.

Visit Step 4 – The Condo Authority Tribunal for more information.

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