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Step 3: Solutions

Here’s what to do now that you’ve identified your issue.

Respond to the request

Discuss the accommodation with the requestor before making a final decision. You may be able to work with them and identify an accommodation that works for everyone.

Make sure to respond in writing and outline if:

  • You want to discuss possible accommodations
  • You need more information about the accommodation
  • You are willing to grant the accommodation
  • You are refusing to grant the accommodation

You can then offer to hold an electronic, in person or hybrid meeting. The meeting must be in accordance with your governing documents.

You may wish to seek legal advice if you are unsure of how to respond.

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