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Step 3: Solutions

Here’s what to do now that you’ve identified your issue and reviewed your legal obligations.

  • Describe your situation
  • My condo corporation isn’t responding to a harassment issue or enforcing compliance with its governing documents

Keep track of the issue

Keep a record of what you’ve been experiencing with as much detail as possible.

Date and time

Type of harassment issue

Who you think might be causing the issue

Any other details that may be relevant

Contact the condo corporation

Notify your condo manager or board of directors of any harassment issue so they can investigate and take appropriate action.

Use our First Letter to Condo Corporation template if you don’t feel comfortable speaking to them in person or if you think they are unaware of the situation or have not addressed it.

Retain a copy of your letter or email and note the date and time that you sent it.

Your condominium corporation is legally required to take action to address a harassment-related issue that violates the Condo Act or the corporation’s governing documents.

Follow up

The condo corporation should take steps to resolve the issue within a reasonable amount of time after you’ve contacted them. You can use our second letter template to send a follow-up letter or email if the issue hasn’t been resolved.

Keep a copy of your letter or email, noting the date and time you sent it.

Use the following templates for letters to your condo corporation when trying to resolve an issue. Make sure you keep a copy of your letter with the date and time you sent it.

What if these steps don’t resolve my issue?

You may be able to file an application with the Condominium Authority Tribunal if you’ve tried all the steps above, the harassment has continued or if your condo corporation’s governing documents have provisions about harassment.

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