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Mental Health Supports in Condos

One in five Canadians are affected by mental illnesses.

It is important to learn about mental health and illnesses so you can direct members of your condominium community to the right resources.


  • Someone with a diagnosed mental illness can experience good mental health, while someone without a diagnosed mental illness can experience poor mental health or difficulties at times of stress.

What is mental illness and who does it affect?

Mental Illness is a condition in which people’s thinking, mood, and behaviours negatively impact their day-to-day functioning. Some examples of mental illness are depression, anxiety, schizophrenia, and substance use disorders.

Mental illness affects people of all ages, education, income levels, and cultures; however, systemic inequalities such as racism, poverty, homelessness, discrimination, colonial and gender-based violence, among others, can worsen mental health and symptoms of mental illness, especially if mental health supports are difficult to access. Mental illness often appears in teenage years or early adulthood.

Helpful mental health resources – General

1. ConnexOntario

    Toll-free: 1-866-531-2600

  • Easy phone call with staff to locate a list of services in Ontario that fit a person’s specific needs.
  • You can call on behalf of someone or have the person call themselves.


2. Canadian Mental Health Association

    Toll-free: 1-833-456-4566

  • Gateway to many resources and there are many branch locations across Ontario.
  • Branches have several therapy options, justice/legal support, housing resources, family member support, and free programs (e.g., BounceBack).
  • Ontario:


3. Ontario Health

     Toll-free: 1-877-280-8538

  • Breaking Free Online for substance use support.


4. 2-1-1 Ontario

    Toll-free: 1-877-330-3213

  • Get information and referrals to community, government, social, and health services, including mental health resources across Ontario. Live chat online available as well.


5. Human Rights Commission of Ontario

      Toll Free: 1-800-387-9080

  • Works to promote, protect and advance human rights.
  • Gives legal help to people who have experienced discrimination under the Code.


6. Toronto Community Crisis Services


  • Serve individuals who are experiencing a mental health crisis and to connect them to the supports they need.


7. Crisis Prevention Institute


  • Provides support and tools to identify and de-escalate situations.
  • Provides techniques related to physical intervention, problem solving and more.


8. Emergency Management Ontario


  • Provides training programs and exercises about emergency preparedness.
  • Public education materials on emergency preparedness.
  • Additional requirements related to standards for emergency programs.

Senior citizens

1. Seniors Active Living Centre / Seniors Safety Line

    Toll-free: 1-866-299-1011

  • Offers social, cultural, learning, and recreational programs.


2. Elder Abuse Prevention Ontario

    Toll-free: 1-866-299-1011

  • Provides free resources, information, referrals and support in 200 languages.
  • Trained counsellors providing safety planning and supportive counseling.


3. Ontario Caregiver Helpline

    Toll-free: 1-833-416-2273

  • Provides caregivers with a one-stop resource for information and support. Live chat online available as well.

Indigenous peoples

1. Hope for Wellness Help Line

    Toll-free: 1-855-242-3310

  • Services for all Indigenous peoples across Canada who need immediate emotional. support, crisis intervention, or referrals to community-based care. Culturally-sensitive.

Parents and caregivers / children and youth

1. Online COVID-19 resources for parents and children


2. Kids Help Phone

    Toll-free: 1-855-544-4325 or text CONNECT to 686868

  • Offers English and French services with trained responders for young people ages 5-29.


3. LGBT Youthline

    Toll-free: 1-888-687-9688

  • A toll-free Ontario-wide peer-support phone line for lesbian, gay, bisexual, transgender, transsexual, two-spirited, queer, and questioning young people. Service is available Sunday to Friday, 4 p.m. to 9:30 p.m.


4.Children’s Mental Health Ontario (CMHO)

    (416) 921-2109

  • The team at Children’s Mental Health Ontario (CMHO) works hard to make a positive impact on families, caregivers, and members.
  • CMHO’s mission is to ensure all kids and young people get the mental health treatment they need within a high-performing system.


5. Rainbow Health Ontario


  • Rainbow Health Ontario creates opportunities for the healthcare system to better serve LGBTQ communities.
  • RHO offers training for healthcare providers across the province to feel more clinically and culturally competent in caring for their LGBTQ service users.


6. Mental Health Services for Gender Diverse and Sexual Minority Youth


  • Services provided by the Canadian Mental Health Association.

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