Step 3: Solutions
Here’s what to do now that you’ve identified your issue and reviewed your legal obligations.
Keep track of the issue
Keep a record of what you’ve been experiencing with as much detail as possible.
Determine who may be causing the issue
It may not be clear whether the short-term rental issue you have noticed is related to a specific condo unit and an owner, occupant, tenant or guest.
Check the condo corporation’s records of owners and mortgagees and leased units to determine who owns the unit and whether it’s rented.
Use the mandatory Request for Records form or contact your condo corporation directly.
Contact those responsible
Speak to the unit owner or occupant you suspect is causing the short-term rental issue because they might not know that they are causing an issue. Speaking to them about the issue may resolve it quickly.
Use one of our letter templates if you do not feel comfortable speaking to them in person or if you’ve spoken to them already and the issue has not been resolved. Copy the owner and condo corporation to notify them of the issue and give them an opportunity to address it. Keep a copy, noting the date and time.
Follow up with the responsible unit owner, occupant or your condo corporation with another letter if you’ve given them a reasonable opportunity to respond but the issue has not been resolved.
Use the following templates for letters to owners, occupants or your condo corporation when trying to resolve an issue. Make sure you keep a copy of your letter with the date and time you sent it.
What if these steps don’t resolve my issue?
You may be able to file an application with the Condominium Authority Tribunal if you’ve tried all the steps above and the short-term rental related issue has continued and if your condo corporation’s governing documents have provisions about short-term rentals.