Pets and Animals
Step 3: Solutions for owners
Here’s what to do now that you’ve identified your issue.
Keep track of the issue with as much detail as possible
Identify who is causing the issue
Find out if they are an owner or tenant. You can find out by asking your corporation for their record of owners and mortgagees or for their recaord of leased units All corporations must keep these.
Raise the issue with your board or manager, who may provide advice on how to move forward.
Contact those responsible
The responsible parties may not know that they are causing an issue, so speaking to them about it may resolve the issue quickly. Send a letter if you are unable to speak with them or speaking with them has not changed the situation. You can use the CAO’s letter templates at the bottom of this page.
Here is where to direct the letters:
Send a letter to the owner and the condo corporation
Send a letter to the owner, the occupant and the condo corporation
Send a letter to your condo corporation
Copying your condo corporation in your correspondence gives them an opportunity to intervene and resolve the issue quickly. Make sure you also keep a copy of the letter or email for yourself and note the date and time you sent it.
Give responsible parties an appropriate amount of time to get back to you and follow up if they delay. Consider filing with the Tribunal if you continue not getting an answer.