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Pets and Animals

Step 3: Solutions for owners

Here’s what to do now that you’ve identified your issue.

Keep track of the issue with as much detail as possible

The date and time when the issue occurs

The type of issue you are dealing with

What you think the cause of the issue is

Any other important details

Identify who is causing the issue

Contact those responsible

The responsible parties may not know that they are causing an issue, so speaking to them about it may resolve the issue quickly. Send a letter if you are unable to speak with them or speaking with them has not changed the situation. You can use the CAO’s letter templates at the bottom of this page.

Here is where to direct the letters:

Copying your condo corporation in your correspondence gives them an opportunity to intervene and resolve the issue quickly. Make sure you also keep a copy of the letter or email for yourself and note the date and time you sent it.

Follow up

Give responsible parties an appropriate amount of time to get back to you and follow up if they delay. Consider filing with the Tribunal if you continue not getting an answer.

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