Parking and storage

Here’s what to do now that you’ve identified your issue.

Take a moment to review the information available through the Ontario Human Rights Commission so you can understand if you have a right to accommodation under the Code.

You may also want to review information on our website regarding the Code and your condo’s governing documents.

If you have the right to an accommodation, your next step is to write to your condo board to request an accommodation. Written requests help ensure clarity and provide a record of the accommodation process. Follow‑up conversations may also be helpful in discussing possible solutions.

You can use our letters templates below and adapt them as needed. Make sure you also keep a copy of the letter or email for yourself and note the date and time you sent it.

Once your request is received, your condo corporation will typically reach out to you to discuss it.

It is important for you and your board to work collaboratively and cooperatively to come up with an accommodation that will meet everyone’s needs. You should participate in discussions about potential solutions with your corporation.

If your condo does not grant your accommodation request, you may want to review the information available through the Human Rights Legal Support Centre

The HRLSC may assist you in working with your condo corporation to resolve your disagreement with your condo. If needed, they might assist you in filing an application with the Human Rights Tribunal of Ontario.

Consider filing an application with the HRTO if you have followed the steps above and your condo does not grant your accommodation request. You may wish to seek legal advice if you need assistance filing an application with the HRTO.

Depending on the type of issue you are experiencing, you can consider filing an application with the Condominium Authority Tribunal if you’ve tried the above and have been unable to resolve your issue. The CAT can only hear Code-related issues if those issues are related to a dispute that falls within its regular jurisdiction.

You may not be able to file an application with the Tribunal if:

• The dispute does not relate to provisions in your condo corporation’s governing documents dealing with parking or storage.
• There is a decision or order from the HRTO that deals with the same issues.

Consider using the Documentation Template to stay organized.

Visit Step 4: The Condo Authority Tribunal for more information.