Parking and storage

Here’s what to do now that you’ve identified your issue.

You should contact your condo board if you can’t determine who is causing the issue on your own. Otherwise, find out who owns the unit that is causing the issue and get in touch with them.  

Take time to review your governing documents to determine whether there is a relevant provision. If there is, those bound by the provision must comply with it and your board must take reasonable steps to ensure that everyone complies with both the Condo Act and the condo’s governing documents. If the parking or storage issue involves an area that falls within shared facilities, you should also review any relevant shared facilities agreements to see if there are any terms that apply, as well as any joint rules and by-laws.

If there isn’t a relevant provision, you are encouraged to share your concerns with the board, especially if you believe the issue may reflect a broader community need. The board can then consider if further owner outreach is needed and consult a lawyer if a new rule is found to be necessary. 

You can learn who owns a unit by reviewing the Record of Owners and Mortgagees. This record includes the names and addresses of all unit owners in your condo corporation, which is typically provided when they purchase their unit. While email addresses are included in the record, they aren’t shared with those who request it, as required by the Condo Act and confirmed by past tribunal decisions.

Owners are required to notify their condo if they rent out or lease their units. Condo corporations are required to maintain a record of the notices they receive under the Condo Act.

You can review these records to determine if the person causing the parking or storage issue is an owner or an occupant.  

Taking the time to connect informally with the individual and/or your condo representative, following the communication tips in Step 2, can often lead to a quicker and more cooperative resolution while maintaining a positive condo environment. Even if the approach may not have resulted in a change in the issue or your perspective, or you were unable to make contact, it is important that you made a genuine attempt. It is not uncommon to make more than one attempt and engage in more than one informal conversation.

The other individuals involved may not have understood the informal conversations or may not be aware that they are causing an issue. While the first step should always be to speak to them and see if you can quickly resolve the issue without needing to further escalate it, a letter may be clearer and assist with documentation purposes.

You can use our letters templates below and adapt them as needed. Copying your condo corporation in your correspondence gives them an opportunity to intervene and resolve the issue quickly. Make sure you also keep a copy of the letter or email for yourself and note the date and time you sent it.

Here is where to direct the letters:

Send a follow-up letter if you do not receive a response and the issue does not resolve after reasonable amount of time passes after you send the first letter. Keep copies of any follow-up letters.

If the issue continues after your follow‑up, contact your condo corporation to inform them of the situation and provide any relevant details or documentation. They may be able to help resolve the matter quickly.

You can consider filing an application with the Condominium Authority Tribunal if your corporation or the other individuals involved do not respond.

You may not be able to file an application with the Tribunal if the dispute does not relate to provisions in your condo corporation’s governing documents dealing with parking or storage.

Visit Step 4: The Condo Authority Tribunal for more information.