The AODA requires these organizations, including landlords, to establish a minimum level of accessibility that people with disabilities can expect. These efforts include creating accessibility plans and policies; allowing access to service animals; allowing access to support persons (for any areas open to the public); and providing accessible communications.
Under Ontario’s Human Rights Code, residents may make accommodation requests. If they require physical alterations to the building, landlords are required to accommodate up to the point of undue hardship (e.g. costs are prohibitive).