The Condominium Authority of Ontario’s is committed to having a transparent process that allows for direct input from condo communities about our services. This page outlines how we do that and how we report on it each year. This is part of our ongoing efforts to provide consumer protection for condo communities through information, education and dispute resolution services.

The CAO’s Advisory Process provides condominium owners, directors, residents, buyers, managers, industry professionals and the public multiple ways to provide timely advice and feedback on CAO services or important topics related to condo living. The CAO will promote opportunities to provide feedback through these tactics by leveraging various communications channels such as social media, posting on our website, newsletters or through email campaigns.

CAO staff and leadership will have clear reporting and data gathering roles that will ensure consistent delivery of and response to feedback, as per the below table:

The CAO’s Annual Report will highlight key areas of feedback and opportunities for improvement, as well as the impact to condominium communities.

Advisory panel, focus group and usability testing participants will be acknowledged in the report with their consent.