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Step 3: Find solutions

Here’s what to do now that you’ve identified your issue and reviewed your legal obligations.

Keep track of the issue

You should keep track of the issues you’ve been experiencing with as much detail as possible. This will help those you contact understand the issues and what’s causing the problem.

It may be helpful to keep track of:

The dates and times you noticed the infestation or the reasons you think there is an infestation;

The type of infestation you noticed;

The location of the infestation

Your condo corporation has a legal obligation to ensure that everyone complies with any infestation provisions in the condo corporation’s governing documents.

Contact the owner or occupant of the condo unit

Contact the owner or occupant of the condo unit if you think the infestation may be coming from their unit. You may wish to speak to them directly if you know them. They may already know that they are causing an infestation or that it has spread to other units so this may resolve the issue quickly.

You may want to send a letter if you don’t know them or don’t feel comfortable speaking to them directly or if you’ve spoken to them already and the issue has not been resolved. Identify the following:

  • the infestation issue they may have caused or may be contributing to
  • how they can resolve the issue.

You can use our first letter template. Make sure you keep a copy, noting the time and date you sent it.

You may also want to send a copy to your condo corporation to ensure they are aware of the issue and send a copy to the owner if you are dealing with a tenant or guest. You can request their address from your condo corporation.

Follow up

The other owner or occupant should take steps to resolve the issue within a reasonable amount of time after you’ve contacted them. You can use our second letter template to send a follow-up letter or email if the issue hasn’t been resolved.

Use the following templates for letters to your condo corporation when trying to resolve an issue. Make sure you keep a copy of your letter with the date and time you sent it.

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