This can happen when your CAO account information differs from the information provided by your condo corporation. There are two ways to fix this issue:
- Request that your condo corporation files a notice of change with the CAO. Your updated email address should match your CAO account information found under My Personal Profile. Note: information in this section is case sensitive.
- Submit a contact us request to update your email address in your CAO Account and our staff will link your director training completion to your condo corporation.