Watch CAO’s enhanced returns demo

We recently hosted a live demo of CAO’s enhanced returns platform, where we walked participants through the updated system and shared practical guidance on the new returns process.

The session highlighted key improvements, demonstrated how to navigate the platform, and provided an opportunity for participants to ask questions and better understand what’s changing.

Watch the recording below to view the full demo and see the following FAQs for quick assistance.

 

 

Below you will find answers to the most frequently asked filing questions. 

Don’t see your question here? Make sure to contact us so we can speak with you directly!

 

1. A director is marked as not having completed training, but they have. How do we fix this? 

This usually means the director is not linked to the corporation using the same email address they used to complete their CAO director training. 

To ensure the training is recorded correctly, the email address listed for the director in the return must match the email address used to complete the training. 

If a different email address was used, please contact us so we can link the records and update the information accordingly. 

 

2. How do I update unit information? 

Unit information cannot be updated through a condo return. 

Unit‑level changes—such as changes to unit owners or occupancy‑related details—must be reported by filing a Special Notice of Change (SNOC). 

A SNOC can be filed at any time during the year, as soon as the change occurs. This ensures that CAO records remain accurate between annual return filing periods. 

Learn more: Special Notice of Change (SNOC) – CAO 

 

3. What types of updates require a Notice of Change instead of a return? 

A Notice of Change (NOC) is required for reportable changes that occur after you have filed your most recent return, or outside of the annual return filing period. 

Returns are used to confirm annual information, while Notices of Change are used to update information as it changes throughout the year. 

 

4. Can we update names or email addresses through a return? 

Names and email addresses of current directors cannot be updated through a return. To make these updates contact us.  

 

5. What payment options are available for Returns? 

We accept: 

• • Credit card 
  • Debit card (Visa or Mastercard) 
  • Google Pay 
  • Direct deposit 

Review the Payments Guide for detailed instructions. 

 

6. What happens if we file a return or pay late? 

If a return or payment is submitted after the applicable deadline, late filing penalties and fees will apply, in accordance with CAO requirements. 

CAO strongly encourages condominium corporations to: 

• • File their return early 
  • Ensure payment is submitted by the required deadline 
  • Allow time to resolve any errors before final submission