Step 3: Solutions
Here’s what to do now that you’ve identified your issue.
Identify who is causing the issue
Investigate the source of the odour, including by speaking to anyone who has reported the issue. If the source is a unit, determine if that unit is owned or leased by checking the record of owners and mortgagees or the corporation’s record of leased units.
Contact the individual causing the issue
Speak to whomever is causing the issue. They may not be aware, so speaking to them about it may resolve the issue quickly.
You can also send a templated letter if you are uncomfortable speaking to them or if you have spoken to them and it has not worked. You will find templates at the bottom of this page. Make sure to keep copies of any letters you send them.
Here is where to direct the letters:
Send a letter to the owner and the condo corporation
Send a letter to the owner, the occupant and the condo corporation
Send the letter to the unit owner.
Your condo’s governing documents may set out a specific timeframe for resolving the issue. If they do not, you should give the owner or occupant a reasonable amount of time to resolve the issue.
Send a follow up letter if the other party does not respond to you after a reasonable amount of time passes after you send the first letter. Keep copies of any follow-up as well.