outside of a condo building

The Condominium Authority of Ontario (CAO) is a newly established organization that aims to improve condominium living by providing services and resources for condo owners, residents and directors. These include:

  • easy-to-use information to help owners and residents understand their rights and responsibilities 
  • mandatory training for condo directors
  • resources to help condo owners and residents resolve common issues
  • an online dispute resolution service through the Condominium Authority Tribunal (CAT)
Click here to download our information sheet. 

Services

The CAO is focused on consumer protection and supporting healthy condo communities across Ontario. We are your trusted source for information, training, dispute resolution, and other services to help improve condominium living. 

A short video tells the story of the CAO, including the launch of our online services and online tribunal, which were developed to bring much-needed support to condo owners, residents and directors, and to contribute to enhancing the enjoyment of condo living in Ontario. By encouraging early resolution of issues through the CAO’s suite of services and resolving disputes through Canada’s first fully online tribunal, the CAO is a model for dispute resolution, solving condo disputes conveniently, quickly and affordably. Watch the video here.

Fees

After a public consultation process, the Condominium Authority of Ontario (CAO) has now set its fees. Overall responses to the proposed fee amounts were positive and the CAO has carefully considered all feedback provided.

Our team

Meet our team leading the CAO’s efforts to improve condo living and support condo communities in Ontario.

Board of Directors

The CAO is governed by an independent Board of Directors, composed of senior professionals with a range of expertise in the condo industry and condo law, administrative authorities, technology, and mediation. 

Governance

The CAO operates under an Administrative Agreement with the Ontario Government.

Policies

Corporate Reporting

2018 AGM Documents.