How can I address an issue with my condo manager?
Condo managers are licensed and regulated by the Condominium Management Regulatory Authority of Ontario. Start by using CAO’s guided steps. These explain common issues with condo managers and collaborative ways to resolve them. Escalating the issue to the CMRAO should be your last resort, only after if you’ve tried these steps and the issue still isn’t resolved.
How is a condo manager different from the board of directors?
Managers handle the condo’s day-to-day operations, while the board of directors makes decisions, oversees the condo’s affairs and leads the community. For example, a manager might prepare the annual budget, but the board reviews it, requests changes and approves it at a board meeting.
Each condo decides the role of a condo manager and their duties, but common responsibilities include:
- Liaising between residents and the board
- Managing owner contributions to condo fees
- Managing documents and records
- Overseeing contractors and service providers