The Condominium Authority of Ontario was established by legislation with a mandate to inform and protect condo consumers through information, education and dispute resolution services. ​The CAO Consumer Protection and Compliance Policy sets out the CAO’s approach for protecting condominium consumers by verifying compliance with legal obligations under the Condominium Act.

The CAO’s consumer protection and compliance practices verify that the key information filed by condo corporations is up-to-date and publicly available for condo owners and buyers. The CAO monitors this data to confirm that condo directors have

• Met their mandatory training requirements
• Condo boards have quorum and the legal authority to act on behalf of the corporation,
• Only qualified, licensed condominium managers and management companies work with condo boards.

While the vast majority of condo corporations already comply with these legal requirements, CAO’s consumer protection and compliance practices have been implemented to help protect all condo owners from consequences due to non-compliance, such as additional costs, penalties and other liabilities.

The CAO is mandated by the Ontario government to inform and protect condo consumers through information, education and dispute resolution services.

The CAO provides a suite of online resources and services for Ontario’s condo sector, including our mandatory director training program, , and an integrated issue and dispute resolution service to orient users through guided steps to common issues and the Condominium Authority Tribunal.   

The CAO promotes compliance with Condo Act requirements and the accurate and timely reporting of important data through condo filings which are published on our public Condo Registry, along with key annual legal obligations for each condo on the CAO’s Condo Calendar Tool. 

The CAO uses the following proactive and progressive approach to compliance which favours early intervention and remediation:

These stages are designed to educate and resolve legal compliance issues early on and avoid further escalating steps.