Mediation and Arbitration

The Condominium Authority of Ontario does not endorse any particular mediators or arbitrators.

Whether required or entered into voluntarily, mediation and arbitration are common ways to flexibly and confidentially resolve a dispute while also potentially saving on costs. Choosing the right mediator or arbitrator is an important step that can shape both the process and outcome.

Are you looking to suggest mediators to the other party? Always start by reviewing your condo corporation’s by-laws. They may lay out guidelines and procedures for how to engage in this process which may be helpful.

You may also consider reviewing the ADR Institute of Ontario independent list of mediators and arbitrators that may be qualified to assist with condo disputes.

These individuals meet established criteria, including:

• Qualifying for ADRIO’s mediator or arbitrator designation.
  
  • Mediation and arbitration are unregulated professions, but ADRIO offers the following designations:
    • Qualified Mediator (Q.Med) and the more senior Chartered Meditator (C.Med)
    • Qualified Arbitrator (Q.Arb) and the more senior Chartered Arbitrator (C.Arb)
    • Chartered Med-Arbitrator (C.Med-Arb) for those qualified to offer hybrid processes

• Declaring that they have completed CAO’s Director Training.
  
  • The CAO recommends that all mediators and arbitrators servicing Ontario’s condo sector complete our free, online education course. This education is taken by sector service providers, owners and others. Condominium directors are required to take this training to serve on their board of directors.
  • Completion of the CAO’s Director Training indicates that a mediator or arbitrator has a foundational level of understanding of how condominiums operate and an indication of their dedication to assisting with condo conflict by investing 7-8 hours of their time to learn essential elements of the condo landscape.