Skip to Main Content
PLEASE NOTE: The CAO provides support to almost 12,000 condominium corporations and receives numerous email enquiries every day.

To provide you the best service possible, we kindly ask that before sending us your email enquiry, to please ensure that the information you are looking for is not already available on the CAO website. The CAO website provides helpful information and tools on many issues.

We also ask that you please do not send multiple emails for the same enquiry. Multiple emails will delay our ability to reply to your enquiry in a timely fashion.

Condominium Authority Ontario

P.O. Box 69038, RPO
St. Clair Centre, Toronto, Ontario M4T 3A1 Canada.

Monday to Friday:
9:00 a.m. - 5:00 p.m.


TTY (telephone device for the hearing impaired)

Bell Relay


CAO Access and Privacy Officer

To contact the CAO’s Access and Privacy Officer for requests for access to information under the Access and Privacy Policy

Email: privacy@condoauthorityontario.ca

or Mail to:
The Access and Privacy Officer
The Condominium Authority of Ontario
P.O. Box 69038
RPO St. Clair Centre
Toronto, Ontario M4T 3A1

Please refer to the CAO’s access and privacy policy when requesting access to information. This policy sets out how the Condominium Authority of Ontario, including the Condominium Authority Tribunal, will effectively protect, and provide access to, personal information and records held by it.


CAO Complaints Officer

To file a formal complaint relating to CAO staff and services or a member of the Condominium Authority Tribunal

Email: caocomplaints@condoauthorityontario.ca

or Mail to:
Complaints Officer
The Condominium Authority of Ontario
P.O. Box 69038
RPO St. Clair Centre
Toronto, Ontario M4T 3A1

Please refer to the CAO’s public complaints policy when filing a complaint. The policy sets out how the Condominium Authority of Ontario will effectively address complaints from the public about its services and staff. This policy also applies to complaints about members of the Condominium Authority Tribunal, but cannot be used to review, appeal or dispute any decision or order.


Media Contact

The news media are welcome to refer to the Condominium Authority of Ontario website for information. For specific questions, the media may contact

Email: communications@condoauthorityontario.ca 

To contact us, please use the “Contact Us Form Here“