Complaints about CAO and the CAT
The Condominium Authority of Ontario is a consumer protection organization committed to improving condo living by providing information, education and dispute resolution. Individuals who have used our services may decide to file a formal complaint but should read the information on this page before doing so.
Complaints process
The CAO aims to review and respond to all complaints within 30 business days, though this may vary depending on the complexity of the complaint.
Here’s our process:
Types of complaints CAO accepts
The CAO’s Complaints Policy explains more about the criteria for submitting a complaint.
The CAO handles complaints about:
The CAO does not handle complaints about:
How to file a complaint
Here are the steps:
- Confirm that your complaint falls within the criteria of CAO’s Complaints Policy.
- Gather everything you need:
- Your name and email address or mailing address
- Name of the relevant CAO staff, service or Tribunal Member involved in the complaint
- Details and reasons for the complaint: dates, times and copies of any related correspondence
- The Tribunal case number, if applicable
- Submit your complaint:
- By email: [email protected]
- By mail:
Complaints Officer
Condominium Authority of Ontario
PO Box 69038 RPO, St. Clair Centre
Toronto ON M4T 3A1
