CAO’s Proxy Forms Enhancement Reference Group

In January 2020, the Condominium Authority of Ontario (CAO) was delegated 17 government forms under the Condominium Act, 1998 by the Minister of Government and Consumer Services. The CAO is kicking off the first phase of enhancing the delegated forms to better meet the needs of condo owners and the condo community and align with the CAO’s digital service delivery model.

To begin this journey, on May 28th, 2020, the CAO established an initial reference group of  condo owners, directors, managers and legal professionals from the condo sector. The proxy form was selected as a priority focus for enhancements as it has been identified as one of the most frequently used and complicated forms.

The goal of engaging a representative reference group, is to gather input and a deeper understanding of the participants’ experiences with the proxy form to help inform our decision making process. The session is a first step in engaging users to identify ways to enhance and digitize condominium forms.

The feedback received in this first session was incredibly valuable and will be used to develop a user friendly, accessible approach to the proxy form that best serves the needs of Ontario’s condo owners and condo communities.

Our appreciation goes to the following Reference Group participants: