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Business and Service Operations Continuity related to COVID-19

On March 11, 2020 the World Health Organization (WHO) declared the 2019 coronavirus disease (COVID-19) a pandemic, with more than 100 countries reporting cases.

With the CAO’s digital service delivery model, we have successfully implemented our work from home business continuity strategy to protect the health and safety of our team, while continuing to provide our full suite of services to support condo communities.

The CAO online resources and services remain active, including the free director training courses, online condo returns filing system, public registry, guided steps to common issues and the Condominium Authority Tribunal (CAT). Importantly, our Information Services team remains available to assist and respond to any queries, which can be made through our Contact Us page.

At this time, we continue to support the few remaining condo corporations who have not yet filed 2020-2021 returns with the CAO. Although legislated deadlines remain in effect, we recognize the unique nature of the COVID-19 situation and are taking measures to support condo communities during this difficult time. In addition to the 25% assessment fee reduction already implemented for the year, we are suspending all late fees until June 30, 2020.

To help condo directors meet the legal requirement to complete the online director training courses, we will issue reminder notices earlier and provide additional reminders prior to the six-month deadline, and we are open to discussing alternative approaches to accommodate any directors who are unable to complete the training digitally. To assist corporations in maintaining business operations and continuing owners’ meetings, we have provided some steps to enable corporations to implement a new by-law to allow for telephone or electronic voting at meetings in the future. Please visit, Owners’ Meetings During the COVID-19 Pandemic: Creating a new by-law to allow for telephone or electronic voting. 

Dated March 20, 2020