Your first step is to learn more about what is and is not allowed in your condominium corporation. You can start by:

• Reviewing the information available in Step #2 – Legal Considerations
• Reviewing your condominium corporation’s governing documents
• Determining if there are any relevant municipal by-laws

You should also keep track of the issues you have been experiencing with as much detail as possible, including:

• The date and time when the issue occurs
• The type of issue you are experiencing
• Who you think is causing the issue
• Any other details that might be relevant

If your condominium corporation does not have any requirements about short-term rentals (or general rules or restrictions that might also address the issue) in the governing documents, owners can request a meeting to discuss their concerns. Find out how to requisition a meeting on our website.

2. Determine who is causing the issue

Your next step is to determine who is causing the issue.

Depending on the type of short-term rental related issues you are noticing, it may be obvious (e.g., a specific unit’s short-term occupants are causing an issue), but in some cases, it might not be clear (e.g., a unit on your floor is causing an issue, but you are not sure which).

If you know the unit number of the person causing the issue

If you know the unit number of the person causing the issue, you should determine if they are the unit’s owner or an occupant (e.g., a tenant or guest).

• You can determine who owns a unit by checking the corporation’s record of owners and mortgagees. Under section 46.1 of the Condo Act, all condominium corporations are required to maintain a record of the names (and addresses) of all condominium unit owners.
• Owners are required to notify their condominium corporation if they lease their units. Condominium corporations are required to maintain a record of which units are leased under section 83 (3) of the Condo Act.

By looking at the record of owners and mortgagees and the record of leased units, you can determine whether the person is the unit’s owner or an occupant.

Don’t have a copy of these records?

You can request a copy from your condominium corporation using the mandatory Request for Records form, available on our website.

If you don’t know who is causing the issue

If you don’t know who is causing the issue, you can still raise the issue with your condominium corporation.

3. Contact those responsible

If another unit owner or occupant is causing the short-term rental issue, you may wish to speak with them directly. They may not know that they are causing an issue, so speaking to them about the issue may resolve your issue quickly.

If you do not feel comfortable speaking to them in person, or if you’ve spoken to them already and the issue has not been resolved, you may want to send them a letter. We have letter and email templates you can use, located in the Helpful Resources section at the bottom of this page.

If you are going to send a letter to another unit owner or occupant, you should also send a copy to your condominium corporation. That way, you can ensure that they are aware of the issue, and your corporation will have an opportunity to take steps to resolve it.

Similarly, owners are responsible for ensuring that occupants of their units comply with the Condo Act and the corporation’s governing documents under section 119 of the Condo Act. By notifying the owner of the unit, you can ensure that they are aware of the issue as well.

To summarize:

• If the person causing the issue is a unit owner, then you should send your letter to both the owner and to your condominium corporation.
• If the person causing the issue is a non-owner occupant, then you should send your letter to the owner, the occupant, and to your condominium corporation.
• If you don’t know who is causing the issue, then you should send your letter to your condominium corporation.

You should keep a copy of your letter/email and note the date and time that you sent it.

If you send a letter/email and your issue isn’t resolved, proceed to #4 below.

4. Contact your Condominium corporation

As noted above, it is important that you notify your condominium corporation so you can ensure that they are aware of the issue and so they have an opportunity to take steps to resolve it

If you don’t think your condominium corporation is aware of any short-term rental issues or has not addressed the situation, you should send your condominium corporation a letter or email. The CAO has helpful letter and email templates you can use, located in the Helpful Resources section at the bottom of this page.

You should keep a copy of your letter/email and note the date and time that you sent it.

5. Follow up

After you’ve contacted the responsible unit owner, occupant and / or your condominium corporation, they should take steps to resolve the issue.

If you’ve given them a reasonable opportunity but the issue has not been resolved, you can send a follow-up letter or email. You can use our Second Letter template, which you can find under the Helpful Resources section at the bottom of this page.

You should keep a copy of your letter/email and note the date and time that you sent it.

What if these steps don’t resolve my issue?

If you’ve tried the steps above and the short-term rental related issue has continued, there are additional steps you can take. Depending on what your condominium corporation’s governing documents say, you may be able to file an application with the Condominium Authority Tribunal (CAT).

Visit Step #4 – Additional Help for more information.

Have a Question?

If you have a question about any of the information you’ve read, please contact us. We have a team available to answer any questions you may have.

If you think your condominium corporation isn’t taking adequate steps to address a short-term rental issue or is not enforcing compliance with the condominium corporation’s governing documents, your first step is to learn more about what is and isn’t allowed in your condominium corporation. You can start by:

• Reviewing the information available in Step #2 – Legal Considerations above;
• Reviewing your condominium corporation’s governing documents; and,
• Determining if there are any other legal issues associated with the short-term rentals (e.g., Municipal By-laws).

Important: Under the Condo Act, all owners and occupants (including short-term tenants) are required to comply with the Condo Act and with the condominium corporation’s governing documents. The Condo Act also prohibits anyone from engaging in conduct that is dangerous or likely to cause injury or illness.

You should also keep track of the issues and interactions you have been experiencing with as much detail as possible including:

• The date and time when you notice an issue
• The type of issue you are experiencing
• Who you think is causing the issue
• Any other details that might be relevant

2. Contact your Condominium corporation

It is important that you notify your condominium corporation of the issue so you can ensure that they are aware of the issue and so they have an opportunity to take steps to resolve it.

If you don’t think your condominium corporation is aware of any harassment or has not addressed the situation, you should send your condominium corporation a letter or email. The CAO has helpful letter and email templates you can use, located in the Helpful Resources section at the bottom of this page.

Your condominium corporation is legally required to take action to address a harassment-related issue that violates the Condo Act and/or corporation’s governing documents.

You should keep a copy of your letter/email and note the date and time that you sent it.

3. Follow up

After you’ve contacted your condominium corporation, they should take steps to resolve the issue.

If you’ve given them a reasonable opportunity but the issue has not been resolved, you can send a follow-up letter or email. You can use our Second Letter template, which you can find under the Helpful Resources section at the bottom of this page.

You should keep a copy of your letter/email and note the date and time that you sent it.

What if these self-help tools don’t resolve my issue?

If you’ve tried the steps above and the harassment issue has continued, there are additional steps you can take. Depending on what your condominium corporation’s governing documents say, you may be able to file an application with the Condominium Authority Tribunal (CAT).

Visit Step #4 – Additional Help for more information.

Have a Question?

If you have a question about any of the information you’ve read, please contact us. We have a team available to answer any questions you may have.

Your first step is to learn more about the harassment issue you have been contacted about, and the effect it may be having on others in the condo. You can start by:

• Reviewing the information available in Step #2 – Legal Considerations above;
• Reviewing your condominium corporation’s governing documents;
• Reviewing any information, letters or claims regarding harassment that you have received; and,
• Determining if there are any other legal issues associated with the short-term rentals (e.g., Municipal By-laws).

Important: Under the Condo Act, all owners and occupants are required to comply with the Condo Act and with the condominium corporation’s governing documents. The Condo Act also prohibits anyone from engaging in conduct that is dangerous or likely to cause injury or illness.

If you do not comply with the Condo Act or your corporation’s governing documents, or if you are engaged in conduct that is dangerous and/or potentially illegal, another owner or your condominium corporation may take legal action against you, which might include filing a case against you with the Condominium Authority Tribunal (CAT).

2. Determine what to do next

Once you have reviewed the information above, you should determine what to do next.

• If you’re doing something that isn’t allowed under your corporation’s governing documents, you should stop immediately.
• If you don’t think you’re doing anything wrong, you should respond to whoever contacted you and see if there is anything you can do to resolve the issue. We have letter and email templates you can use, located in the Helpful Resources section at the bottom of this page. If you send a letter/email, you should keep a copy and note the date and time that you sent it.
• If you don’t understand what you’re being asked to do or why, you should respond to the sender and ask for more information.
• If you don’t know what to do next and need advice, you may wish to seek legal advice from a paralegal or lawyer licensed by the Law Society of Ontario. If you don’t already have a lawyer or paralegal, you may be interested in the Law Society Referral Service, an online service provided by the LSO to connect people in need with licensed lawyers and paralegals. The service is free, and you may receive up to a half-hour free consultation. The CAO and our staff can’t provide legal advice.

Regardless of what you decide to do, you should communicate with your condominium corporation early and often. We have letter and email templates you can use, located in the Helpful Resources section at the bottom of this page.

Remember: If you don’t take action to comply with your condominium corporation’s governing documents, another owner or your condominium corporation may take legal action against you, which might include filing a case against you with the Condominium Authority Tribunal (CAT).

Have a Question?

If you have a question about any of the information you’ve read, please contact us. We have a team available to answer any questions you may have.