Stage 3 - Tribunal Decision

In Stage 3 - Tribunal Decision, a CAT Member will be assigned to hear and decide the case. Each User has a chance to provide evidence and arguments about their case to the Member. The Member will then make a decision and write a final order, which the Users must follow.

Stage 3 – Tribunal Decision: FAQs


User Guide

In addition to the information below, the CAT has developed a guide to help Users understand and use the CAT’s online system in Stage 3 – Tribunal Decision.

Tribunal Decision Process

In Stage 3 – Tribunal Decision, the CAT Member is conducting a hearing through the CAT-ODR system.

During the hearing, the Member assigned to the case will ask both Users to provide their evidence and arguments about why they think the Member should make a decision in their favour. Users will also have an opportunity to identify witnesses that have relevant evidence.

The CAT Member assigned to the case will also control how and when the Users can exchange messages and add documents on the online system. Users can review their permissions at any time by visiting the Schedule Tab.

After the Users have had a reasonable chance to provide their evidence and arguments, the Member will make a final and binding decision based on the facts and the law. Users will receive the Member’s Decision and their reasons through the CAT-ODR system.

The Stage 3 process will be tailored to the specific facts of your case, and the Member assigned to your case will give you instructions once they join.

Confidentiality – Settlement Offers and Communications

Any settlement offers that the Users exchanged in the Negotiation and Mediation stages are confidential and cannot be shared with the Member in the Tribunal Decision stage. This encourages the Users to work openly towards resolving the issues in Stages 1 and 2. It also ensures that the Member in Stage 3 only considers the evidence and the law, and that they are not influenced by knowing what each User had said or offered in the earlier Stages.