Filing a case

Before you file a case with the CAT, you should carefully review the information about records issues on the website. Once you have read this information and have decided that you want to file, you can file your case through our Records Issue page.

1. Review User Checklist: Filing a Records Case

If you decide that you want to file a case with the CAT, you should review our User Checklist: Filing a Records Case with the CAT before you file. 

2. Create Account

As a first step, you will be asked to create an account. You will use this account to log in to the CAT’s online system from now on, so make sure you remember your username and password.

If you are a condominium manager or a member of a condominium corporation’s board of directors, you must use the account that is associated with the CAO’s condominium corporation profile.


 3. Applicant Information

Once you have created your account, you will be asked whether you are filing the case for yourself, or for another person or corporation.

You will then be asked who is filing the case – this person or corporation is known as the Applicant. In most cases, the Applicant will be the owner of the condominium unit.


4. Respondent Information

Next, you will be asked who you are filing the case against – this person or corporation is known as the Respondent.

You should make sure that this information is accurate, and if you are filing against a condominium corporation, you should use the condominium corporation’s full legal name. If you do not know your condominium corporation’s legal name, you may wish to ask your board or condo manager.

5. Problem Description

You will then be asked to describe the problem or dispute. The system will first ask you to choose what your main issues are from a list. The system will then ask you to provide details. This information will be shared with the CAT and with the Respondent.

You do not need to describe everything that was said and done before you filed the case. Instead, focus on the important details, so the CAT and the Respondent know what the case is about. 

6. Proposed Resolution

Next, you will be asked to say what you want to happen – in other words, what are you suggesting as a possible resolution to the dispute? As above, this information will be shared with the Respondent. You probably already know how you would like the dispute to be resolved, but you may also want to think about what the Respondent might want as well.

When the Respondent joins the case, they will see the information you enter during this step. The Respondent can either agree to your proposed resolution or make you a counter-offer.

7. Attach Documents

During this step, you can give the Respondent any documents or files that you think may be useful while you negotiate with the Respondent. You can do this by uploading your files onto the online system. The Respondent will be able to view and download these files once they have joined the case.

This step is optional – you can upload documents later if you want.

Note: The CAT only allows certain file types to be uploaded to the CAT-ODR system (for example, a Word document or a jpeg image).

8. Completion

During this step, you will be asked to confirm the information you entered in steps 1-6. If you see an error, you can go back to any of the earlier steps and correct it.

You will then be asked to pay your filing fee, which is $25.00, and non-refundable.

Once your case has been submitted to the CAT, we will review it. If your case looks like it has all the necessary and correct information, we will allow you to file your case, and you will move to the next step.

If the CAT needs more information from you, we may ask you for more details.


9. Deliver the Notice

If the CAT lets you file your case, the last step is to deliver the Notice of the case to the Respondent. This must be done so that the Respondent knows you have filed, and so they can join the case.

You can download and deliver the Notice in these different ways:

  • By email, if you know the Respondent’s email address
  • By giving it to them in person
  • By regular mail

If you are filing a case against a condominium corporation and you don’t know the corporation’s address for service, you may want to ask your condo board or manager.

After you have delivered the Notice, you must log back into the CAT-ODR system and confirm that you have delivered it. This step is very important, and your case cannot begin until the CAT knows that you have given the Respondent the Notice.

After you have completed all the steps above, you must wait for the Respondent to join the case. Once they join, your case will be in the Negotiation Stage (Stage 1).