Filing an Application

Ready to file a new application? Click here after reading the information below 

Filing an application: FAQs


Steps to file an Application

Step 1. Log in or Create a new Account 

First, you must log into an existing CAO account or create a new account.  

If you don’t yet have an account or you need to login, click the “Login” button at the top of the page. 

If you are creating a new account, make sure you remember your username and password. 

Important: If you are a condominium manager or a member of a condominium corporation’s board of directors, you must use the account that is associated with the CAO’s condominium corporation profile. For more information, please visit our  Filing or Joining a Case as a Director or Manager page

Step 2. Applicant Information

Next, you will be asked who is filing the application – the person or corporation is known as the Applicant. In most cases, the Applicant will be the owner of the condominium unit. 

If you are a condo owner and you are filing the application for yourself, then you are the Applicant. If you are filing on behalf of someone else (e.g., if you are filing as a representative, like a lawyer or paralegal), then the condo owner is the Applicant.

Step 3. Respondent Information

Next, you will be asked who you are filing the application against – this person or corporation is known as the Respondent. Because the CAT can currently only accept applications involving records, the Respondent is almost always a condo corporation. You can’t file an application about a records issue against your Condo Manager or management services provider, or against a member of your condo corporation’s board of directors.  

When filing an application against a condo corporation, you will be asked to provide the condo corporation’s full legal name and their contact information. If you don’t know the condo corporation’s full legal name, you may want to: 

• check the CAO’s Public Registry, which includes information on every condo corporation in the province, or

• check your condo corporation’s declaration.

Step 4. Problem Description 

You will then be asked to describe the problem or dispute. The system will first ask you to choose what your main issues are from a list. The system will then ask you to provide details. This information will be shared with the CAT and with the Respondent.

You do not need to describe everything that was said and done before you filed the application. Instead, focus on the important details, so the CAT and the Respondent know what the application is about.

Step 5. Add Documents (Optional) 

During this step, you can add any documents or files that you think may be useful while you negotiate with the Respondent. The Respondent will be able to view and download these files once they have joined the case.

While this step is optional, you may want to upload a copy of any Requests for Records you have made, and a copy of any responses you’ve received from your condo corporation. You will have the opportunity to upload documents again once your application is approved.

Step 6. Completion

Finally, you will be asked to confirm the information you entered in Steps 1 to 5. If you see an error, you can go back to any of the earlier steps and correct it.

You will then be prompted to pay the $25.00 non-refundable filing fee.

Once you submit your application, the CAT will review it. If your application looks like it has all the necessary information, we will allow you to file and you will be prompted to deliver the Notice to the Respondent.

If the CAT needs more information from you, we may ask you for more details.