At its recent annual meeting, the Condominium Authority of Ontario (CAO) celebrated its first anniversary – one year of promoting consumer protection and supporting condominium communities across the province.

On September 1, 2017, the CAO was designated under the Condominium Act, 1998 and launched its initial services. Since then, the CAO’s major achievements have included:

  • Creating a user-friendly website with information and tools that explain rights and responsibilities set out in condominium legislation.
  • Developing a condominium director training program, which is mandatory for all directors elected, re-elected or appointed on or after November 1, 2017.
  • Designing guided steps to help stakeholders resolve common issues early and independently.
  • Establishing Canada’s first fully online tribunal, the Condominium Authority Tribunal (CAT), which resolves disputes conveniently and affordably.
  • Implementing the Condominium Returns, Notice of Change and Public Registry systems, which support transparency and accountability by making key condominium information available to the public.

“These past 12 months have been fast-paced and highly productive,” said Robin Dafoe, CEO & Registrar of the CAO. “Our team was guided by core values of leadership, teamwork, trust and collaboration. We’ve been resolute in realizing the organization’s vision to be of service to condominium communities.”

The CAO’s online delivery model ensures that the CAO’s services are widely accessible, while our customer care teams work diligently to provide timely and helpful support and answers when our condominium stakeholders have questions.

“Our online ecosystem of services has gone a long way toward facilitating consumer protection of condo owners, residents and directors,” said Tom Wright, Chair of the CAO Board of Directors. “We’ve empowered condo communities to resolve issues before they become disputes, improved governance and accountability through mandatory training of condominium boards, and increased transparency through the publicly searchable online Registry.”

The CAO is pleased to report that it received a Gold Award for Innovative Management from the Institute of Public Administration of Canada, sponsored by IBM. The CAO is honoured to have been recognized for its achievements to date and we are committed to ongoing service excellence for the benefit of condominium communities.

Feedback on our initial services from users has also been positive. In year two and beyond, the CAO will continue to seek the views of stakeholders in order to refine and enhance its services. The CAO looks forward to another year of adding value and making a difference to Ontario’s condo communities.