Step #3 - Solutions

We strongly recommend that you attempt all the steps below in sequence (where appropriate) before filing your dispute with the Condominium Authority Tribunal.

1. Understand your rights and obligations

The Act contains information about your ability to access a record. Your condo corporation may also have by-laws that deal with access to records. Refer to ‘Legislation, By-laws and Rules’ and related links to learn more.

If you have already read this information, proceed to step 2.

2. Communicate in writing

What if I want access or copies of records?

Your first step to get access to records is to send a request for access to, or copies of, the records to your condominium corporation. You must use the new mandatory form to request records.

You can send the request to your condominium corporation by:

  • Mail
  • Courier
  • Placing it in the mailbox; or,
  • By fax or email, if your condominium corporation can receive requests by fax or email.

If you send the form by mail, courier, or by placing it in the mailbox, you can send it to the address for service of the corporation, the manager, or the condominium management provider.

Your condominium corporation has 30 days to respond to your request.

Be sure to keep a copy of your request and to note the date and time you delivered it. If you sent it by fax email, you may want to keep a copy of the email you sent.

It is important to note that there may be a fee associated with obtaining or accessing records.

What if I have concerns about the response I have received?

If your condominium corporation has provided you with a response to your request and you are confused or concerned about the contents of the response, you may wish to proceed to step 3.

What if my condominium corporation has not given me a response?

If you do not receive a response to your request within 30 days, proceed to step 3.

3. Follow up with your condominium corporation

Your next step is to follow up with your condominium corporation or manager.

There may be delays in providing the records you have requested if they contain personal information that cannot be disclosed. If this is the case, your condo corporation will have to review and redact the records to protect this information. It may also take some time to compile the records you have requested, particularly if they are older, are stored off-site, or if you have requested many records that need to be collected.

When you follow up with your condo corporation, they should be able to give you an estimate of when they can provide you with the records you have requested.

What if the self-help tools don't resolve the issue?

If you have taken these steps but still have issues, you may wish to file a case with the Condominium Authority Tribunal.