Welcome to the CAO’s guided steps to common issues. The CAO provides the information, tools, and templates on these pages to help condominium communities understand issues, and to work together to resolve them collaboratively before they escalate into disputes. For situations where condo communities are unable to resolve their issues collaboratively, the CAO also provides information on the next steps they can take, including filing a case with the Condominium Authority Tribunal (CAT). The CAT is an online tribunal dedicated to resolving condo disputes through its three-stage dispute resolution process.

  • Step #1 - Understanding the Issue: This step provides a high-level overview of the issue, and examples of common types of issues that arise in condos.
  • Step #2 – Legal Considerations: This step provides a summary of the relevant legal considerations, including references to the relevant provisions of the Condominium Act, 1998, and its regulations. The information on this page will also identify when your condominium corporation’s declaration, by-laws, or rules might be relevant.
  • Step #3 – Solutions: This step provides step-by-step instructions that condo communities can take to resolve issues collaboratively before they escalate into disputes. This step also provides helpful resources, like letter and email templates.
  • Step #4 – Tribunal: If the information and solutions in Steps 1-3 don’t help you to resolve your issue, this step provides an overview of your next steps, including filing a case with the Condominium Authority Tribunal (CAT).

If you have any questions about any of the information on the CAO’s guided steps to common issues, please contact us directly.