Job description

Manager, Strategic Initiatives and Governance



Executive Office


All interested applicants are encouraged to apply with their resume and cover letter to


This is a 14-months contract

The Condominium Authority of Ontario (CAO) is a newly established organization with legislative authority under the Condominium Act, 1998, that aims to improve condominium living by providing services and resources for condo owners.

These include:

• easy-to-use information to help owners and residents understand their rights and responsibilities;

• mandatory training for condo directors;

• resources to help condo owners and residents resolve common issues;

• condo returns to gather corporate information on all condo in Ontario;

• a public registry of the corporate information filed by all condos;

• an online dispute resolution service through the Condominium Authority Tribunal (CAT).


The position is responsible for providing coordination and leadership to support the CAO’s CEO/Registrar and Board of Directors. This position is highly strategic and facilitative, requiring follow-through and flexibility in the delivery of corporate governance and policy; strategic and business planning; government accountability and reporting; Board governance; and support to the CEO/Registrar.


• Act as a liaison between the Board of Directors and the Management Team, working across the organization to advance strategic priorities, initiatives, and the mandate of the CAO

• Coordinate the Board’s and Management’s overall effective governance, succession planning and execution of annual workplans.

• Manage all Board and Board Committee meetings as well as Annual Members’ Meetings, including the coordination of meetings, and all decisions, actions, and directives

• Liaise with other members of the management team to track progress and ensure action items, deadlines and deliverables are completed

• Assist the CEO and staff in facilitating effective decision-making, providing thoughtful and informed advice on issues affecting the CAO, including identification, analysis and resolution of complex issues with potential significant impact and political sensitivity

• Assess inquiries directed to the CEO by internal and external stakeholders and determine the proper course of action and delegating as appropriate

• Assist the CEO with long-term corporate and strategic planning

• Maintain confidential files and other sensitive information for the CEO/Registrar, exercising a high degree of discretion, diplomacy, and tact

• Work closely with the CEO/Registrar to keep them informed of, and prepared for, upcoming commitments, responsibilities, and potential issues that could impact the organization

• Manage the CEO/Registrar’s Office to facilitate the effective operation of the organization and supervise an Administrative Assistant to undertake daily functional tasks

• Draft correspondence and prepare briefing notes, reports and other materials, including providing input on materials developed by others in the organization

• Monitor and compliance with legislative requirements, including the Administrative Agreement and By-Law

• Lead the development and delivery of policy and accountability frameworks as it relates to the Authority and its legislated requirements under the Administrative Agreement, including business and operational plans and annual reports

• Oversee and manage the delivery of priority projects, complete ad hoc projects and requests as required.

• Identify gaps in corporate processes, procedures and policies to optimize organizational activities and operational efficiency

• Evaluate and propose strategies to refine existing operating policies/programs

• Develop internal governance and corporate policies for the organization, ensuring compliance with any applicable government requirements

• Serve as the organization’s point of contact for the Ministry of Government and Consumer Services

• Manage CAO’s Human Resources programs, policies, and planning—supervising effective execution by the HR and Operations Coordinator


• Post-secondary education

• 5 years of relevant experience in public administration, management support, governance

• Familiarity with government processes and/or oversight functions

• Knowledge and understanding of the roles and functions of boards of directors, including committee structures, appointment process.

• Experience providing confidential advice and executive support to senior officials.

• Highly skilled at interacting and communicating with people across all levels or organizations, both internally and externally

• Strong multi-tasking; able to prioritize as well as escalate issues effectively

• A fast learner able to work independently as required and effect change or deliverables through others

• Strong political acuity to navigate and manage issues.

• Positive attitude, takes complete ownership over work and is highly adaptive

• Exceptional oral and written communications skills; ability to develop polished and effective written communications in a variety of formats

• Ability to make decisions and solve problems exercising a high degree of independence, initiative, and sound judgement

• Strong negotiating and diplomatic skills required for managing timelines with other departments, CEO and external stakeholders

• Ability to work under pressure to meet deadlines and competing priorities

• Bilingualism an asset


Office environment


We thank everyone for their interest in joining our dynamic team, but due to the high volume of applications received only those qualified will be contacted.

CAO is an equal opportunity employer, encouraging workplace diversity. All qualified individuals will be considered without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, marital status or any other characteristic protected by law.

CAO welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Condominium Authority of Ontario