Services

About the Condominium Authority of Ontario

The Condominium Authority of Ontario (CAO) is focused on consumer protection and supporting healthy condo communities across Ontario.  The CAO is your trusted source for information, training, dispute resolution, and other services to help improve condominium living.

To assist owners and directors, the following is a short list of what we do and a list of examples of what we do not provide:

What we do:

  • Provide information and training about:
  • Provide information on common issues to assist condo communities in proactively resolving issues
  • Provide a publicly available, searchable, online registry of all condominium corporations in the province, as may be required by regulation (anticipated start date of early 2018).
  • Offer a new, online dispute-resolution process, called the Condo Authority Tribunal (CAT) (starting November 1, 2017) and adjudicate disputes.

What we don’t do:

  • Help with individual condo repairs or maintenance such as plumbing issues
  • Help with building issues such as falling glass
  • Get involved with the operation of your condo building (such as security, common elements, recreation facilities, common grounds, garbage disposal etc.)
  • Get involved with board-related situations such as elections, attend board meetings or enforce board decisions
  • Enforce condominium corporation’s by-laws, rules or policies or other building rules
  • Investigate non-compliance with the Condominium Act, 1998, its regulations, or a particular condominium corporation’s declaration, by-laws, rules, or policies
  • Investigate possible misconduct by individuals such as board member, manager or resident (for example, investigating possible fraud; this would be a criminal investigation)
  • Act on behalf of any particular owner, resident, condominium corporation, condominium manager, or condominium management service provider (for example, send a letter to an owner, represent a party before the CAT)
  • Provide legal advice, opinions or recommendations on any topic

For most of the items above, contact your condo manager, condo board or seek legal advice.