CAO Team

Group of business professionals standing together for a team photoSome of the CAO’s team of professionals are shared with the Condominium Management Regulatory Authority of Ontario (CMRAO).

Robin Dafoe, Executive Director

As the Executive Director of the Condominium Authority of Ontario (CAO), Robin oversees the CAO’s key functions and services. Her primary responsibility is to ensure the CAO has the required expertise and leadership to serve Ontario's condominium community.

Robin was previously the Director of Corporate Policy and Tribunal Relations at the Ministry of the Attorney General, where she worked with administrative justice executives across three tribunal clusters to help achieve their modernization goals. Prior to that, she was the Implementation Director for the Ontario College of Trades, a new regulatory body for apprenticeship and trades certification in Ontario.

Robin has a Bachelor of Arts in Law and Psychology from Carleton University, a Masters of Business Administration from Schulich School of Business, and a Master of Laws from Osgoode Hall Law School.

Ian Darling, Chair, Condominium Authority Tribunal (CAT)

As the Chair of the CAT, Ian Darling is responsible for recruiting and leading a team of mediators and adjudicators who will oversee Ontario’s first online dispute resolution system.

Prior to joining the CAT, Ian was the Ombudsman for Tarion and Fanshawe College. In recognition of his outstanding contributions to Academic Ombudsmanship, Ian received the Special Contribution Award from the Association of Canadian Colleges and Universities. He served on the Board of Directors for the Forum of Canadian Ombudsman from 2003-2013.

Ian has an Honours Bachelor Degree in History from McMaster University, with a minor in International Justice and Human Rights. He also holds a Master of Arts in Conflict Resolution from Antioch University.

Keegan Ferreira, Manager, Tribunal Operations and Deputy Registrar

Keegan is the CAO’s Manager, Tribunal Operations and Deputy Registrar and is responsible for leading the CAO’s functions and services, including the Condominium Authority Tribunal Online Dispute Resolution process.

Prior to joining the CAO, Keegan spent nearly a decade in Ontario’s administrative justice sector, working in many roles at both the Landlord and Tenant Board and Licence Appeal Tribunal. Most recently, Keegan was a Senior Program Consultant with the Ministry of the Attorney General’s Agency and Tribunal Relations Division, where he offered support and oversight of the ministry’s adjudicative tribunal clusters.

Keegan has an Honours Bachelor of Arts degree from the University of Toronto.

Nicoleta Hera, Manager, Office of the Executive Director and Board Governance

Nicoleta is CAO's Manager, Office of the Executive Director and Board Governance for the CAO. In this role, she is responsible for the Authority’s recruitment and administrative management activities.

Nicoleta comes to the CAO with considerable experience working with senior executives for the past five years. She also has experience with start-up organizations both as an executive assistant and as an office manager.

Nicoleta holds a graduate degree in Human Resources Management from McGill University and has been involved in recruitment and HR management in various roles throughout her career.

Rana Khurram Manzoor, Financial Controller/Director of Finance

As the CAO’s Financial Controller Rana is responsible for managing the CAO’s financial activities.

He has more than 10 years of experience in financial reporting and management as well as diverse experience working in multinational private and public co-operations around the world.  This is complemented by extensive working knowledge of the service, trading, and manufacturing sectors.

Rana is a designated Chartered Accountant of Canada and the United Kingdom (UK) as well as a Chartered Management Accountant of the United States of America. He holds an Honours Bachelor of Sciences in Applied Accounting degree from Oxford Brooks University, in the UK.

Aimée Bricault, Manager, Operations and Customer Care Contact Centre 

Aimée is the Manager, Operation and Customer Care Contact Centre for the CAO. In this role, she is responsible for the authorities’ daily operations, procedures and leadership involving the customer care contact centre.  Aimée comes to the CAO with considerable experience working in contact centres for over 20 years in both the public and private sector.  She also has experience in sales, finance and service in various capacities. 

Aimée holds a Bachelor of Arts degree from Mount Saint Vincent University in Halifax, N.S. 

Priya Ramsingh, Manager, Communications

Priya Ramsingh provides leadership to the team responsible for managing content, media, and digital marketing and communications strategies.   

Priya has over 20 years of experience in the communications field and has worked for public, private, non-profit and media sectors. She holds a BA in English from Carleton University, a Business Communications certificate from Ryerson University and a French language certificate from Humber College.