FAQs on notices from CAO
Frequently Asked Questions
I received a letter from the CAO advising that I need to file an outstanding condo return, what do I do?
Your first step after receiving a notice from the CAO regarding a return that needs to be filed is for your condo corporation to file any outstanding returns. If you do not file, a Registrar’s Certificate will be posted to your corporation’s page on the CAO’s Public Registry.
For more information, please refer to the notice that you received. For additional information on how to file a return, please see our page on filing returns.
If you require further assistance, please contact our Information Services team.
The CAO advised me that I need to file a notice of change. Can’t I wait until my condo corporation files another return?
No – condo corporations must file a notice of change within 30 days of a change to their condo board, management service provider, number of units, or other changes which can be found inour guide to notices of change.
Please file immediately to update any information and to avoid further action. The notice from the CAO specifies what needs to be filed. If you do not file, a Registrar’s Certificate will be posted to your corporation’s page on the CAO’s Public Registry.
See our page on filing notices of change for more information.
If you require further assistance, please contact our Information Services team.
What is a registrar’s certificate?
A Registrar’s Certificate is a document that indicates that a condo corporation is currently not compliant with the Condo Act. Condo corporations must file their outstanding return or notice of change to have their Registrar’s Certificate removed from the public registry.
Registrar’s Certificates are posted to your corporation’s page in the CAO’s Public Registry if your condo corporation does not file a required return or notice of change.
The Condo Act empowers the Registrar of the CAO to issue Registrar’s Certificates. The registrar will post a certificate to the CAO’s public registry only if a condo corporation continues to be non-compliant after multiple notices.
What should I do if my condo corporation has a Registrar’s Certificate posted on the CAO Public Registry?
Condo corporations must file their outstanding returns or notice of changes to have their Registrar’s Certificates removed from the public registry.
Please see our web page on filing returns and filing notices of change for more information.
If you require further assistance, please contact our Information Services team.